It is possible that the problem you are experiencing is related to a corruption in the Paint Shop Pro registry settings. This following procedure will delete these registry settings. The next time Paint Shop Pro is launched, it will recreate the settings and behave like a fresh installation. If Paint Shop Pro is running, close it prior to beginning this procedure.

1. Left-Click on the following link, or copy and paste it into the address bar of your web browser: http://www2.jasc.com/pub/ZapJasc.exe
2. A window will open asking you want you want to do with the file. Choose Save.
3. A window will open asking where you wish to save the file. Save the ZapJasc.exe to a location where you will be able to easily find the file. We recommend the Windows Desktop.
4. Once the utility has completed downloading, browse to the location of the saved file. Double left-click on it to launch.
5. From the Product Drop-down menu, choose Paint Shop Pro 7, 8 or 9.Note: If you have a Dell Computer please select the Dell edition of your program.
6. Under Actions, add a checkmark next to Remove Registry keys.
7. Choose begin to remove the registry settings. Once the entire process is complete, launch Paint Shop Pro. It will act like a fresh installation.