MSN Home  |  My MSN  |  Hotmail
Sign in to Windows Live ID Web Search:   
go to MSNGroups 
Free Forum Hosting
 
Important Announcement Important Announcement
The MSN Groups service will close in February 2009. You can move your group to Multiply, MSN’s partner for online groups. Learn More
A Peaceful Place[email protected] 
  
What's New
  
  �?•�?·´`·.·�? �?/A>  
  Copyrights  
  Disclaimer  
  �?•�?·´`·.·�? �?/A>  
  Messages  
  General  
  Articles - Misc.  
  ADHD,ADD, Autism  
  �?Allergies �?/A>  
  Alternative & +  
  § Arthritis §  
  Depression  
  �?Diet �?/A>  
  �?Exercise �?/A>  
  Eyes  
  Fitness and Exercise  
  �? FM & CF �?/A>  
  Headaches  
  Herbs etc  
  IBS & Other DD's  
  �?•�?·´`·.·�?�?/A>  
  Liver  
  Lung Health  
  MS �?/A>  
  ◄Mycoplasms�?/A>  
  Osteoporosis  
  Pain-Coping  
  Skin Disorders  
  Sleep  
  �?Supplements  
  �?Toxins �?/A>  
  Humor �?/A>  
  Household ☼¿☼  
  Mind-Body-Spirit  
  Pictures  
    
  �?Links �?/A>  
  Snags  
  Sources & Resources  
  ≈☆≈E-Cards ≈☆�?/A>  
  Pesticides Exp  
  �?Organic Living  
  Organic Gardens  
  See the Most Recent Posts  
  
  
  Tools  
 
Articles - Misc. : Smart Patient: You
Choose another message board
 
     
Reply
 Message 1 of 3 in Discussion 
From: Rene  (Original Message)Sent: 3/2/2006 10:17 PM
 


Book excerpt

'YOU: The Smart Patient'


Doctors Tell You How to Get the Best Treatment
March 2, 2006 �?There's only one person out there who can make sure that you get the best medical treatment. And it's not your doctor, the CEO of your insurance company, or the nurse on call. It's you �?if you become a "smart patient," that is.

In "YOU: The Smart Patient," Drs. Michael F. Roizen and Mehmet C. Oz tell you how to get the best care. The first step is knowing all about yourself and your family's medical history. Then you can create a "health profile" �?a one-page document you bring to all doctor appointments. You'll also learn how to find the best hospital for your specific ailment and which questions to ask your surgeon.

Below is an excerpt from the book.


Chapter One: Getting to Know You Let's Discover the Juicy Secrets About the Person Who Controls Your Health: You

Most people think they communicate with their doctors just fine. Better than fine, in fact. Fantastic. Given that most of the communication consists of nodding or a request for antibiotics, there's little to find fault with. That's the problem, of course. Most patients don't do a great job of communicating with their doctors because patients often give us too little pertinent information to go on (remember, just like the detective, we're looking for the facts). At the same time, they may also give us too many distracting or off-topic details. It reminds us a little bit of what a mechanic must think when we try to explain a noise in our car. We're not sure when it started, we're not sure what makes it worse, we think it's a whining sound but aren't sure…We bet this becomes a tedious monologue for those earnest professionals trying to help us. An almost identical conversation goes on in doctors' offices every day. To be accurate, the parallel exchanges often concern befuddled male patients. There's a reason that women aged thirty to sixty are the prime decision makers about health care in the United States. Most of the guys they love either have no clue about their health needs or wouldn't see a doctor unless they had blood shooting out of both ears.

The goal of this chapter is to make sure you know the details and numbers in your health profile that you really need to know �?those stats and specifics that are crucial to you and your doctor. We always see health books and well-intentioned magazine articles that tell you to compile so much stuff, we get winded just reading the list. The average person would have to take a week off from work and probably hire a bounty hunter to get everything recommended. You don't need to do that, but you do need to assemble a thorough health history so that you'll have a body of evidence to use when working with your doctor. A big part of being a Smart Patient is knowing how to compare new evidence (such as new test results) against the old. Like Sherlock Holmes, even though something may seem elementary to everyone else and not worth asking about, you need to press on with your questions and your investigation. We'll make compiling your health history simple enough to do, but we won't oversimplify the tasks so you lose accuracy. It's a small time investment that could save your life, so get started right away.

You Love Us? Ditto

The first sign of a Smart Patient is that telltale document they produce during their first visit, or even their fiftieth. It's a portent of a beautiful partnership �?that is, when it's not a form they need signed for their job, or a note asking one of our office assistants about their dinner plans. If we're lucky, it'll be their health profile. It's the sign of a patient who means business, one who will challenge us to be at our absolute best and who won't waste time and money on redundant and unnecessary efforts (which can lead to errors). To create the perfect health profile, circa early twenty-first century, flip ahead to appendix 2, Sample Forms, and find the forms labeled Your Health Journal. Make copies of them, or rip them out if that's handier. The forms are also online at www.jcrinc.com and www.realage.com.

Fill them out.

Finished? Everything? You're done. That is, if you don't have any questions, and you're sure it's all correct. Just bring those forms to your doctor along with a baggie filled with every medication, vitamin, herb, or whatever else you take regularly (in their original bottles). Store copies of the forms in a fireproof safe, and update them yearly or whenever a piece of key info changes. Everyone's happy.

What's that? It wasn't that simple? You don't know all the info by heart or have it filed neatly in your credenza? Now, that's woefully human of you. If you're like most of our patients, you've never compiled your important health info before, and you may not have the foggiest notion of where to find much of it �?or even if it exists at all. Even with using the forms as guides, your records may be so scattered that you don't know where to start.

Let's take it from the beginning.

Start in Top Form

Fill out all the easy stuff on the forms labeled Your Health Journal, such as your birth date, address, your doctor's contact info, your pharmacy, your insurance info, and everything else listed. As you may suspect, this will be your master form, the one you perhaps store on your computer, and give out whenever necessary, including when you visit a new medical professional or step foot in a hospital. (Take at least two copies, and always give one to the admitting nurse who welcomes you to your bed.) This form won't just make your life easier, it'll prevent a severe case of hand cramps from rewriting half of this info dozens of times in the future. And bypassing twenty occasions that require you to blearily check boxes before you've had your morning coffee (and having another fallible person decipher that scrawl) is a no-brainer way of reducing errors.

Under the section entitled Your Health Now, write down every significant ailment or condition that you have right now. This would be the place to list ongoing conditions such as diabetes, hypertension, psoriasis, depression, back pain, and the like. Don't include anything you had years ago but don't have now; that goes in a different place. Be certain to include anything that you're taking medication for, even if the specific symptoms are gone; for example, if you're controlling your high blood pressure with medication, list high blood pressure. Next to each condition, list when you were diagnosed, what medication you're taking for it, if any, and any other relevant info. If you're not sure if it's relevant, jot it down. That's why your doctor's office assistant has Wite-Out.

In addition to those mentioned above, here are a few more examples of conditions that are significant:
 Anemia
 Heart disease
 Heart murmur, or any other heart irregularity
 HIV
 Herpes
 Multiple sclerosis
 Nerve paralysis
 Cancer of any form
 Diabetes
 Gingivitis (gum or periodontal disease)
 Hemophilia
 Kleptomania (just making sure you're paying attention)
 Epilepsy
 Gulf War syndrome
 Alcohol or other addictions
 Vertigo
 Sexual dysfunction
 Paraplegia or quadriplegia
 Sleep apnea
 Vision or hearing loss
 Glaucoma
 Parkinson's disease
 Amputation
 Liver disease
 Post-traumatic stress disorder
 Dementia or frequent memory loss (for example, can't recall name of close friend or relative)
 Multicythemia veragis (just kidding)

Here are some that are probably not significant:

 Astigmatism
 Dental cavities
 Sore lower back after shoveling heavy snow
 Rosacea
 Varicose veins
 Toenail fungus infection or athlete's foot
 Forgetfulness (for example, can't remember where keys are, or where you were when Luke and Laura married on "General Hospital")
 Sunburn prone or can't tan
 Insomnia before job interviews or court sentencings
 Cat allergy
 Hangover
 Irritability
 Disorganization
 C-SPAN addiction
 Turkey neck
 Repeatedly date or marry losers

Now list your past significant ailments and conditions in the next section, noting when you were diagnosed and what happened. Then list all the details about the medications you're taking (all pills or tablets or anything that you regularly ingest, inject, insert, or otherwise consume regularly, whether it's prescription or over-the-counter (OTC) drugs, herbal supplements, vitamins, etc.). We'll say this again, but in addition to having this form handy when you see your doctor (in your pocket or the office file cabinet), always bring the actual bottles of all those medicinal consumables, too. It's important.

Checklist: We Ask, You Answer

For any condition or ailment you include on your list that you're still dealing with, write down and be prepared to tell the doc the following: 

 What caused this?
 When was it diagnosed?
 How are you treating it?
 Has it gotten better or worse?
 When did it first begin to noticeably improve or worsen?
 What makes it better?
 What makes it worse?

Don't Know Much about Genealogy

On pages 52 and 53, you'll also find the Smart Patient Family Tree. Flip to it and sharpen a pencil. This Smart Patient Family Tree is designed to bring joy (and longevity) to your life. The solid lines sprouting outward from you to your siblings, and downward to your parents, aunts and uncles, and grandparents represent blood-relative connections (not by marriage). You'll notice a dashed line going to your spouse, which represents a non-blood relationship. The reason you need to include your spouse is that he or she lives with you (at least we hope so). That means you share the same environmental exposures and, likely, similar risks. You serve as each other's personal coal-mine canary. One of you may get nauseous from the toxic waste buried under your house years before the other one. (Just kidding! You'd likely be afflicted simultaneously.) Also, even though you don't share DNA (at least not on most school nights, anyway), your spouse influences your health far more than your aunt Sadie in Perth Amboy. Auntie may have a cholesterol count that would bring a Guinness World Records rep to her door, but she isn't filling your day-to-day life with cigarette smoke, bacon, Pabst Blue Ribbon, and lost-sock arguments. The only thing worse for your health and longevity than having a spouse is not having one, in fact. No one likes being nagged, but being nagged into eating broccoli pays dividends.

Start filling out the Smart Patient Family Tree by adding your spouse's info, if you have one. You'll notice that the tree reaches only to your grandparents, not back to your Viking ancestors like some other family trees you may have seen. Why? Of course you recall the genetic Mendel grid from biology class, and how a fruit fly's ability to pass his tiny wings to his great-grandson was so genetically diluted, it was practically nil. Alas, the apple never falls far from the tree, but the fruit fly must at least be in the orchard �?that is, at least as genetically close as a grandparent �?before you go blaming him for any shortcomings.

Are there any exceptions? Sure. It's biology. None of us would be our particularly unique and endearing selves if not for a whole gang of exceptions. Include great-gramps and any other distant forebear if they had a disease or condition that is especially rare and deadly (even a small risk may warrant vigilance or gene testing). For example, Baron von Munchausen VI is still at extreme risk, but he knows that. Thicken your family tree with all the info you know offhand. You want to record each relative's birth date and (if applicable) death date, the jobs they performed (as certain occupations can strongly affect health), and �?most important �?any diseases they had that may have a genetic link. Your doctor can clarify this if you aren't certain about the disease or if it was never diagnosed. Just list the symptoms the person had (memory loss, for example). While you're at it, you might as well jot down any other interesting tidbits in case the kids get curious about their roots one day. If you're like most people, it'll be about 14 percent complete when your brain is tapped. You'll need to do some investigating, Columbo style (Remember? Smart cop?), so see the checklist (on page 54) for the family interrogation protocol.

Test: Just How Likely Are You to Inherit This Relative's Condition?

To better assess your risk, answer these questions for each relative who has (or had) a disease that might be genetically transmissible to you:

 Y / N Is this an immediate, full-blood relative? Circle yes if it is your mother or father or a sibling (if a stepsibling, circle no)

 Y / N Did this relative get the disease with a suspected genetic link before age sixty-five?

 Y / N Did this relative die from this disease before age sixty-five?

 Y / N Was this disease likely caused by a genetic link, and not caused by environmental or lifestyle factors? (If the relative was a heavy smoker, a heavy drinker, or had a toxic or hazardous exposure at work, and these likely caused or contributed to the disease, circle no)

 Y / N Is there at least one other blood relative who also has or had any of these same diseases?

 Y / N Do you look like this relative, either inside or out? Meaning, do you have the same body type, same cholesterol problem, same bad temper, etc.?

If you circled one or two Ys, you may be at risk for inheriting this condition, so monitor it with your doctor. You circled three or more Ys? You're likely at very high risk of inheriting the disease, so keep a watchful eye on it.

Hopefully, you won't have to interrogate more than a handful of relatives in the above manner. If you hail from a litter of fourteen and have more aunts than a cartoon picnic, however, just remember to keep your radar sharp for two factors: serious illness or death before age sixty-five, and potentially fatal conditions. Either can be more important than how close you and your relative are in the bloodline. For example, your uncle's pancreatic cancer at age fifty-three would likely be more alarming to us than your mother's heart fibrillations at age seventy. At a bare minimum, you need to know why your parents and grandparents died, if they're now gone. And your bottom-line question to your doctor is always the same: If there's a genetic link associated with this condition, how can I prevent it?

Checklist: Gastritis, Aunt Gertrude?

Shaking down family for health details needn't always be a horribly awkward task. Remember that half will always talk about the other half, so go the gossip route if easier. If you want to be direct, just grab your reporter's pad and pen, dial the phone or meet the relative at the early-bird diner, and repeat this checklist (feel free to ad-lib). You might consider an opener like this:

"Hello, [relative]. I know you haven't heard from me since [year], but I'm putting my family health history together to see if I'm at risk for anything genetic, and I thought you could tell me a few things I just can't find anywhere else. [Another relative he or she dislikes] said you probably wouldn't help me or wouldn't be able to remember, but I thought I'd try anyway."

  •  When were you born? (Or "Who was the first president you remember?" if the relative won't say. If it's Franklin Delano Roosevelt, ask if he or she voted for him.)
  • Have you been diagnosed with any diseases? When?
  • What kind of treatment did you get?
  • Any cancers? Diabetes? Heart problems? High blood pressure? Do you take any drugs (not those kind) or supplements? If so, why?
  • Any surgeries? When, and for what?
  •  Ever have a bout of depression, anxiety, or other emotional health problems? (Ask relative this family member dislikes for immediate answer.)
  • Any miscarriages, stillbirths, or infant deaths?
  • Any heart attacks or strokes? (Pretend you suddenly remember and ask if the flowers made it.)
  • How's your hearing? (Whispered.)
  • Do you or did you smoke or drink?
  • What jobs did you have?
  • Still lead in the pencil?
  • Has your memory deteriorated? Do you still remember my name?
  • So, that thing growing on [another relative] �?is that skin cancer or what?

A Day in Your Life
Woke up, fell out of bed�?

Dragged a comb across your head. Then you found your way downstairs and dra…all right, you get it. One of the most time-intensive but valuable parts of your health profile is to get a detailed description of your typical day. We start by asking what time you generally wake up in the morning (and how, whether you're roused by dawn's gentle light, a rooster, an amorous mate, a lapping cat, morning smoker's cough, and so on) and how refreshed you typically feel. Next we ask about morning chores, the length and stress of the work commute, the first task (or taskmaster) to greet you at the office, and the sordid toils and pleasures of the entire A.M. journey. Then we discuss your typical lunch. You can see why this takes a while. But it's valuable in getting a full picture of your life and an accurate depiction of the suspects and scenes that affect your health, as demonstrated in these illustrations. Hopefully, this home setting won't look too much like yours.

We Double Trouble

  • We know you bend the truth a little when telling us the good and bad you do to yourself. That's why we at least double, up or down, the most fudged claims. For example:
  • Patient Says �?We Hear
  •  I have two drinks a day. I might drink a case a week.
  •  I exercise about twice a week. I rarely exercise.
  •  I smoke a few cigarettes a day. I'm a pack-a-day-er.  I smoked for five years. I smoked for ten years and off and on for a few more.
  •  My job is stressful. This job's going to give me a coronary if I don't quit or learn how to deal with it.
  •  I hardly ever have unsafe sex. I use condoms about half the time.
  • I get short of breath if I run. Five porch steps leave me gasping.
  • I eat about two hamburgers a week. I eat cheeseburgers most of the other days.
  • I forget to take my medication about once a week. I remember to take my medication about twice a week.
  • I'll follow up with you; I won't forget. I'll stop back in when the kids are grown.

The Adopted Plan

Logging your genetic propensities is enough of a job when you have your blood relatives close at hand or accessible in your address book. But what if you're adopted? Or if you've adopted a child? Thousands face this hurdle each year in compiling a health history. Luckily, it's becoming a bit less difficult to get the information you need.

There's a trend in domestic adoptions toward openness �?in other words, the adoptee, birth parent (one or both), and adoptive family all have a degree of contact with one another and share relevant information, including health histories. Recent laws have helped unseal files too. Of course, there are still many adoptees and adoptive parents who have no such contact or any records whatsoever, for a host of different reasons, and have come up empty even after checking with the adoption agency (always the first place to contact on this mission). In this case, they should contact their state Department of Health and Human Services to see if any birth records exist, and also examine the various registries that attempt to link birth families and adopted persons. A great all-around source is the government's National Adoption Information Clearinghouse Web site at naic.acf.hhs.gov. You can search by state for info and availability of records. Remember that there's no need for a tearful, emotional reunion if that's not wanted: these registries often connect adoptees and birth parents for the sole purpose of gathering health information.

What about international adoptions? Some countries are just beginning to open their records, and the adoption agency and country consulate's office can be a starting point for investigation.

A Ghoulish Notion?

If your parents will consent to it, consider having an autopsy performed on them when they die. Few autopsies are done today as compared with decades ago, as it's rarely thought necessary when a cause of death is clear, such as a heart attack. But there's much value in knowing if your eighty-two-year-old father had undiagnosed prostate cancer that had been advancing since his fifties, or heart disease, even though it was a stroke that did him in. This is especially useful if the death was due to an accident, of course. Reassure your living parent that this doesn't mean foul play is suspected, or that the body will be shipped to a CSI soundstage, or that there can't be an open casket.

Tip: Have a Tattle Plan

Bring your spouse to your doctor's appointment when you're giving your health history; there are a lot of questions that only he or she can answer (how many times an hour do you stop breathing while asleep?). But, please, before coming in to the office together, make sure you discuss which fibs you're going to tell the doctor. Why? Because when you tell us that you rarely tear into the Pringles after 8:00 P.M. or that you've been taking your cholesterol-lowering drugs with the discipline of a marine, your spouse will shoot you �?or us �?an involuntary look that communicates something close to Are you kidding me? We never miss it. And, hey, sometimes your spouse wants to blow your cover. It's called love �?why do you think she booked the appointment?

If you try to snow us, remember that we might try to trip you up by asking about specific dates. As in when you last did something. For example, we'll ask you if you're fit enough to climb three flights of stairs. You'll say yes, unless you're older than eighty-five or bedbound. Then we'll ask, "When was the last time you climbed three flights of stairs?" You'll think, and start to say, "Maybe a month, or�? and your spouse will shoot that never-fails look. The one that says, You haven't climbed three flights of stairs since we voted for Ike.

How embarrassing.

So please, rehearse beforehand.

There are several Web sites that allow you to store your health records online, so you, your doctor, or any person given permission can tap them on the Internet, from any location. Some are free, and others have monthly fees that range from $30 to $80. To check out a few examples, click into the Web sites at www.ihealthrecord.org, www.personalhealthkey.com, healthmanager.webmd.com, and the Joint Commission Resources' own www.jcrinc.com. We'll update this list at the personal-health site at www.realage.com. Each site has security safeguards to protect the confidentiality of your info. Aside from the convenience factor, using these sites could make it easier to you keep your files current, because you'll have a one-stop, central place to update your info.

From:   http://abcnews.go.com/GMA/Books/story?id=1674723&page=1

 

 


First  Previous  2-3 of 3  Next  Last 
Reply
 Message 2 of 3 in Discussion 
From: ReneSent: 2/21/2008 10:13 PM

 

Lessons in Being a Good Patient

It used to be that doctors were considered god-like, the keepers of life-and-death knowledge and abilities. This view of the medical profession is intimidating -- and in light of the troubling findings of a recent Dutch review study, it appears that many older individuals still feel that way. Researchers reviewed three studies with a total of 433 older patients to determine whether personal face-to-face coaching or printed materials would better help them become savvier consumers of health care, specifically at doctor visits. Not surprisingly, personal coaching (face-to-face, either group or individual) was found more effective, but even when coached it seemed that many elderly patients remained stubbornly passive about their care. One study showed that after being educated about the importance of preparing for the visit and asking questions, when study participants next saw their doctor, more than half still didn't identify specific issues to discuss and more than 80% failed to bring a list of questions, problems and/or medications with them. In fact, very few asked the doctor any questions about their illness, tests or procedures. Here's the problem: The more passive patients are about health issues, the lower the likelihood of successfully solving their problems.

GET GOOD INFORMATION

Gerontologist Audrey Chun, MD, director of the Martha Stewart Center for Living at the Mount Sinai School of Medicine, had some interesting ideas on how to help older patients understand how they'll benefit by preparing for their visits. She points out that doctor/patient visits are limited to about 15 minutes, so it's more effective and efficient to come with an agenda. It's a good idea to bring along a son, daughter or other relative to visits -- mostly to offer support and strength, but also to ask questions and make note of details that are easily forgotten.

To get other suggestions about how older adults can be taught to become more active health care consumers, I also spoke with Robert N. Butler, MD, president and CEO of the International Longevity Center and professor of geriatrics and adult development at Mount Sinai School of Medicine, both in New York City. He agreed that it is crucial for all patients, regardless of age, to know as much as they can about their health issues. Since doctors now have, on average, more than 1,000 patients, it's far less likely they'll know patients' medical histories well -- though that is the way it used to be and older folks may not realize how much things have changed.

The ideal way to gather information is, yes, the Internet -- and happily many older adults are comfortable using it today. But even those who spend lots of time on-line may not understand how important it is to filter advice by researching only credible sites -- Dr. Butler recommends[www.mayoclinic.com] and medlineplus.gov as good starting points for in-depth background information on health issues.

WHAT TO BRING TO YOUR VISIT

In order to better the odds of success at your doctor's visit, Dr. Chun urges all elderly patients to bring the following to every appointment:

A list of all medications or, if there are more than five or six, a brown bag with the medications themselves. A periodic review of drugs is vital, says Dr. Chun, because some may no longer be necessary, one may be causing problems that need to be investigated, or the combination of two or more may cause interactions that are problematic.

A list of all symptoms and any recent physical changes that might be pertinent for diagnosing a health problem.

A list of questions concerning any medications or conditions, whether new ones or those that were previously diagnosed.

A notepad for the doctor to write down names of unfamiliar diagnoses, tests and medications so that patients can investigate them further at home. Also, patients should ask the doctor to list instructions for taking any newly prescribed drugs -- and, before leaving the office, make sure they can read the notes from the doctor. If they get home and the writing is illegible, the instructions are useless.

At the end of the visit, Dr. Chun suggests asking the doctor to briefly summarize the content of their time together. Patients may also want to ask about other sources of information they can explore on their own, along with resources such as support groups for those who have a chronic condition.

RESPECT IS KEY

Don't expect that one conversation will get an elderly parent or relative over the hurdle of being a passive patient. Given that many have spent a lifetime thinking they should never question a doctor, you'll likely need to reframe the issue. Dr. Chun notes that an important aspect of patient/doctor relations is good communication -- and a vital ingredient of communication is the patient's willingness to ask questions. Showing respect is a value that previous generations emphasized -- she says that many older patients worry their questions might send a message of doubt and disrespect. Try explaining that, in fact, when a patient asks questions, it lets doctors know whether they understand the information they've been given. Not infrequently, misunderstandings cause problems down the road that a question or two might have cleared up right away.

Patients can ask when is a good time to call the doctor if they have further questions. Even better though, say both Dr. Butler and Dr. Chun, is to schedule a follow-up visit several weeks later. This additional time enables the doctor and patient to understand what's happening, how treatment is going and for questions to arise naturally. Also, the additional time together may increase the patient's comfort with the doctor, as well as allow the doctor to get to know the patient a little bit better. As a rule, insurance pays for the second visit and it is time -- and money -- well spent to maximize personal health care.

Be well, Carole Jackson; Bottom Line's Daily Health News

Source(s):

Robert N. Butler, MD, president and CEO, International Longevity Center, professor of geriatrics and adult development at Mount Sinai School of Medicine, both in New York City.

Audrey Chun, MD, director, Martha Stewart Center for Living at the Mount Sinai School of Medicine, New York City.

[http://www.bottomlinesecrets.com]

 


Reply
 Message 3 of 3 in Discussion 
From: ReneSent: 2/22/2008 3:40 PM


Video coaches patients on talking to doctors

Better communication can improve health care, federal agency believes

By Suzanne Bohan,

02/16/2008:-  Attention, patients: Doctors want you to play a more active role when you go for an office visit.
It's all part of a massive federal effort to improve the quality of health care in the United States. More and more, the key role of patients in communicating with their doctors is coming into focus.

Last week the Agency for Healthcare Research and Quality announced the release of a five-minute online video with tips for communicating with your doctor, in the interest of reducing medical errors and improving patient outcomes.

When the Institute of Medicine in 1999 released its groundbreaking report, "To Err is Human," citing upward of

98,000 deaths per year in the United States due to preventable medical errors, "it galvanized industry and government in trying to improve the situation," said Allan Lazar, director of the office of communication for the health care research agency.

"The missing component is the patient," Lazar said experts recognized. "He or she can do a lot to improve their quality of care."

That view dovetails with what Dr. David Sobel, medical director of patient education for Kaiser Permanente Northern California, has taught for years.

"My favorite line is 'Patients are primary providers,'" Sobel said.

While neither Sobel nor the health experts featured in the new video are minimizing doctors' obvious role in ensuring quality health care, Sobel said that clinical experience shows that prepared patients can improve their physician relationships, have better outcomes and waste less time and money.

So what will make your doctor's day?

Go in with a list of concerns, and then discuss with your doctor which ones you both have the time to tackle in one visit.

"The doctor would probably pass out with joy if that happened," Sobel said. "The patient really has to understand that no doctor has time for 23 complaints."

After understanding the range of concerns, a doctor can develop a strategy for addressing them over time.


What most frustrates doctors about patients?

"The thing that drives doctors crazy is the patient who saves (sharing) a major concern until late in the visit," he said. "Doctors have a joke for that, it's called the 'hand on the door' question," referring to the fact that physicians are often turning doorknobs to leave when patients ask the most crucial question.

The Agency for Healthcare Research and Quality video features the agency's director, Dr. Carolyn Clancy, along with Lee Rucker, policy advisor for the American Association of Retired Persons, and Dr. Rick Kellerman, president of the American Academy of Family Physicians.

The three offer advice ranging from arriving with a prioritized list of questions, how to make sure patients understand everything a doctor is saying, questions patients should ask about tests, diagnoses and medicines, and how to approach asking sensitive or embarrassing questions.

"All told I thought the advice was very good and quite sound," Sobel said of the video.

Sobel agreed that patients are sometimes reluctant to share information out of embarrassment, such as concerns about sexual matters, bodily functions or mental health. But he said patients should feel assured that doctors are accustomed to discussing virtually any medical topic.

"Right now, it takes a lot to make a doctor blink," he said.

Sobel also underscored a key message in the video �?quickly getting to the point to maximize the value of the time spent together.

"The single most important thing a patient can do, in terms of improving doctor-patient communication, is to briefly summarize what they hope to accomplish with the visit, and to let the doctor know what is most distressing or bothersome to them."

This latest release from the Agency for Healthcare Research and Quality is one of numerous free videos and other materials issued by the federal agency to empower patients in the health care setting.

To get the message out, it has also launched an advertising blitz on TV and radio, in print publications and on billboards, using donated ad time and ad space. In March the agency will release a new video on disease prevention, as well as a Spanish-language patient-education video.


To view the video "Communicating With Your Doctor," visit [http://www.ahrq.gov/consumer/commdrvid.htm]. The video is also available with closed captions. For more patient education resources, visit [http://www.ahrq.gov/questionsaretheanswer].

From:   [http://www.insidebayarea.com/dailyreview/localnews/ci_8281229]