Alice's Restaurant

Just Pretend It's A Feature

This telecommunication repair technician is called in to deal with a
phone problem for a customer: The mute button keeps flashing on extension 37.

And it's not the first time the issue has been raised. "I was the
fourth repair technician to be faced with it," says the tech. "I
already knew there was no way to fix this problem, since there would
be no fix by the manufacturer."

So he goes over to the desk of the user at extension 37, introduces
himself, surveys the situation and says, "Oh, you have the system
monitor phone."

"What's that?" customer asks.

"If that light ever stops flashing, it means there's something wrong
with the CPU," the tech explains with a straight face. "In that case,
please call us and open a ticket for replacement of the CPU."

And that's it. "The phone user seemed honored to be trusted with such
a responsibility," says tech. "We never got another call back on that matter."

"And yes, that service call was no charge."

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