Goth...My dad had major surgery the year before he died...and I had to be at the hospital all night with him. He was in a room where there was supposed to be 1 nurse for 2 patients. A lady came in with an IPOD in her ears, texted her f*****n friends for a few hours, watched tv so my dad couldn't sleep...
I told her to get the f*** out of the room. She wouldn't listen to me, so I told the charge nurse that if this was their definition of care, they would hear from my lawyer, and if this chick crossed the threshold one more time, I was personally going to kick her ass out into the hallway.
Like in your situation, it was easier, less STRESS to do it my self. I'm so sorry...you need support not shitheads.
xxx