PPM and pnb, you're both right! In some ways I despise the Youcan program because it does take money from my pocket just like: Qwest Solutions Centers, Non-union vendors, Directv direct orders and their techs that cancel/reissue orders, and now direct Verizon orders! Go to Verizon.com and order a phone for FREE WITH NO ACTIVATION, or order the same phone from me and prepay up to a $100.00 with a credit/debit card and get charged the $35.00 activation fee. Hmmmmm, which would you prefer? But pnb is also right in the fact that some customers may have never called in otherwise, and at LEAST, hopefully, my brothers and sisters are getting the money for it! And pnb you're also right about spiffs, and commission, THAT WE USED TO GET! But it hasn't been that way for quite a while! Unfortunately our ever wise company doesn't "forecast" our sales goals on current realities, but on historical precedent! Was the economy the same 5 years ago? No, but the company won't look at that! So, myself, and other solid/top consultants are facing ever dwindling commission checks, and discipline for not hitting our numbers. As I've mentioned here before, commission has already gone WAY down due to company tampering with structure, so last month I received the smallest commission check that I've ever received in 6 years! If you feel strongly enough you can always help the customer call 1-800-244-1111(only, most other numbers go to vendors), and choose the appropriate option. Every little bit helps, and I know I've received a few calls from techs to add jacks, and even that is much appreciated!

commcheif....Thanks for the feedback.....They have always insisted that You Can has no effect on the sales office.....I've never believed it. It's just common sense if you ask me. Have always been curious as to how they figure your commission...is it by monthly totals or per order or perhaps by each product sold? And do you get the commision for writting the order or does it have to get completed? What if the field tech or customer cancel it....do you then lose the commision? I'm always glad to give out the sales office number.....You Can is a waste of time anyway....takes alot of time to enter all the info to find out that it results in a no sale. I'd rather spend the 15 minutes doing nothing and add the time on my timesheet.

I am in the biz office and yes you can affects us more then you know!  We used to get reconnects from cmc from customers who paid their final bills and needed to set up service.  Those calls made our day.  Now they have been instructed to send all of those calls to  YOU CAN so they get money on their Qwest Rewards card. Take a look at the YOU CAN rates..if you refer someone you make out like a bandit on your Qwest rewards card which is a Visa that can be used anywhere.

 WOW....Was starting to feel frazled just reading that! Will be GLAD to send all of my customers your way.....should they just call the 800 244 1111...or is there a better number to give them??

Another thing that has always irked me.....WHY don't all of our company vehicles have freaking phone number on them????Are we NOT a PHONE company????Mission control....HELLLLLLLOOOOO....is anyone home?????

PPM, yes please have them call 1-800-244-1111, as many other numbers you see will go directly to vendors! i.e. almost ALL the numbers on our TV ads fo instance! Also, it will increase our chances of getting the call if it's berween 8am-6pm M-F. Outside of those time frames it may very well be a vendor again. Sorry I didn't get back to you sooner. I was typing one of my usual novels when I got distracted by my kids. I came back and my system timed out and erased everything! Arrgh!  Thanks for the assist lonelysc1! Unfortunately, as we both know, that's just the tip of the iceberg!