Hello everyone, I've been reading entries on this message board for some time but haven't really had anything to contribute until now. I'm a Center Sales Associate (CSA) that just got out of training on Nov. 2nd. I've read a lot of things that I agree with on this board, and a lot of things that I've already noticed in my short time at Qwest. Including the fact that this new contract is bunk. I voted NO on it, and tried to explain the situation to my training class, but unfortunately I was one of only a handful that voted on it at all. I guess the others just didn't know any better or maybe they didn't want to rock the boat at a new job. In any case, most of them definitely don't realize that we have a right to organize and fight for our rights.

 

Anyway, I do have an actual question. I take payments over the phone from deliquent customers and every other type of customer all the time. The other day I heard a rumor that CMC agents get compensation on the amout of people they take payments from. So I figured, hey, if someone is going to make money off of this, I would be happy to transfer payments to them. Sure, the powers-that-be monitor my transfer rates, but if another qwest employee is going to get something out of a call or meet a numbers goal because of it, and I can help with that, then why not? So I warm transferred a person that needed to mak a late payment of 70 dollars to CMC. The CMC agent told m that anything under a couple hundred dollars actually hurts their numbers. So later in the day, I had a customer that had a late payment of 280 dollars. I transferred this to CMC and this time the agent said that I should transfer any payments no matter how small because it helps them. So anyone know the real answer??