I think the B.O told you some wrong info.  You can change to a current qwest package and change your features in order to get bundle discounts off of other services such as internet. You would still get 100% concession on your hp and intralata but a lot of retirees do not have a home phone package which entitles you to bundle discounts off of other services. I would call the business office back and have them conference in the auto pay dept which can pull the info under which you are retired.  Retirees do not get any verizon disc thru Qwest directly and unfortunately the only people allowed to do the migrations are the outsourcing not q employees. 

I retired w/30 in 2003.  If you want to keep you 100% concession on your home phone service, not including the interlata LD, then you won't see the discounts on DSL, MSN, wireless or DirecTV.  If you want those discounts, then you'll get the lesser discount on your home phone service.  It's an either or.  With Verizon, they will provide a CWA member discount, so check on that.  Do the math, how much more you would save if you gave up the 100% concession vs the piece parting out.  AT&T is the only union provider of cell service.  Check their pricing plans, they also offer a discount for CWA/Any union member.  Shop around.