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| | (1 recommendation so far) | Message 2 of 14 in Discussion |
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I had a similar discussion regarding this with one of my former bosses.
He told me that I must be ready and able to take calls at the beginning of my shift. I politely explained to him my shift started at 8:00 AM and at that time, is when I log in ,and the computer being a PIII 800Mhz and 256 Mb Ram takes 5-10 minutes to boot up and open all the applications. I then told him politely that I would be ready to take calls at approximately 8:10.
I offered as a viable alternative to start my shift at 7:50, so that at 8:00 I would be ready to take calls and either leave 10 minutes early at the end of my shift or charge 10 minutes of OT each day.
I also offered that if he could provide me with a better computer with a faster processor and more memory that the boot up time would be shortened dramatically and therefore accomplishing both of our goals.
These ideas had never occurred, to my now stupefied boss ,and he said he'll think about it and get back to me. 2 years went by and I never heard from him on these issues again.
My point is when confronted with issues such as this, if you can offer good, sound alternatives most of the first levels will simply short circuit and defer to their boss with the " I'll get back to you" and turn and walk away.
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