One-Bullet Leaders
Determining what the novice does well, and training him to do it.
by Clark Cothern

My voice came out louder than intended: "How hard can it be to plant a couple of rows of stupid flowers?" I sheepishly looked around our little church kitchen to see if anybody had slipped in unannounced, as I complained to my wife.

Standing there, I felt like Andy Taylor, small town sheriff, pouring out his problems to Helen Crump, the only competent person in town—besides Andy of course—and the only one capable of understanding the mangy menagerie Andy had to put up with.

My Miss Crump cocked her head to one side, listened carefully before responding, allowing me to blow off some small church (or perhaps small pastor) steam. When she spoke, though, schoolteacher Helen's words were filled with compassionate wisdom: "Sounds like an opportunity to grow some leaders."

Looking just like Andy, I shook my head from side to side, kicked an imaginary pebble, muttered, "I don't know." I was working hard not to admit that she was right. Again.

"But for Pete's sake," I countered, "I've got Barney Fife for a buildings and grounds director!"

"Well then," she smiled, "your mission is to help 'old Barn' do the best job he can, even if he does only have one bullet."

No more six-shooter jobs
My wife should have been a sniper for the SCHWAT team (that's Small Church Health, Welfare and Training) because she hit the target dead center.

I had read the leader training books, and I should have known better. But I failed to recognize that I was expecting single-bullet people to perform six-shooter tasks.

I started working on helping the one-bullet folks shoot as straight as possible, but at only one target. I tried to help them find one task they could do well, and worked hard to remove any guilt they experienced for not being involved in more than that one area. Working with other leaders, we developed a long-term objective: "Each member doing one ministry well."

That meant redefining existing job descriptions and creating several smaller jobs for future members. For example, our church council adopted a new roster for the building and grounds ministry that listed fourteen separate, carefully defined, one-bullet jobs. Before then, the job description was one gigantic list of responsibilities that would have been difficult even for a six-bullet leader to handle.

As we began the process, we asked, "What hasn't been getting done?" By simply walking around the building, answering that question, we found five one-bullet jobs that had simply been left undone because no single individual was responsible for that area.

So now it's the responsibility of one person, for instance, to make sure all the light bulbs in the building are burning. Since that one-bullet task has been assigned to someone who takes that job seriously, bulbs are replaced quickly. It might sound like a silly job, but every time I had seen a bulb out, sometimes for two or three weeks, I would mutter, "Looks like if you want to get something done around here, you have to do it yourself," and I'd change the bulb. Not any more.

When we finished our list of more than a dozen smaller tasks, I stood back and scratched my head. "Who woulda guessed?" I was surprised how many one-bullet jobs it takes just to operate the building and grounds of our small church.

"See it, do it, teach it"
I worked with existing leaders to develop a training day for all the leaders in each ministry department. The first department we tackled was building and grounds, since that was our weakest link.

At our training day, we used a "See it, do it, teach it," format. Each person watched his task being performed properly. Then they each were asked to duplicate that performance. After that, they were asked to teach the task to someone else in the group. We reasoned, "If you can teach it to someone else, you've got it for life."

Before the training event I had assumed that people just naturally knew how to do certain tasks. For example, I figured everybody knew how to change the four-foot fluorescent tubes in the men's restroom. I was wrong. One member of our training crew exclaimed, "Gaawwwwwlee, I didn't even know we had lights up there!"

We determined during our training event that we needed to purchase a 12-foot step ladder, since the only other time those bulbs had been changed, someone had brought his own ladder to do it.

As we walked around our building, seeing, doing and teaching these one-bullet jobs, some of our volunteers naturally gravitated to jobs they already knew how to do well. Others volunteered when they saw how manageable it was to perform the one-bullet task. Some ended up with three, one-bullet jobs. Others took only one or two. But by the end of the morning, trained personnel were responsible for every one of our fourteen tasks.

A year later, I looked out through the kitchen window at the brightly colored flowers and smiled. The garden was planted by new volunteers recruited and equipped by the church member I had formerly referred to as Barney Fife.

My "Barney" had added a couple of bullets to his leadership gun. He supervised a team of six volunteers, and had learned to help each of them succeed in their roles, rather than diving in to fix each problem by himself, as he had done before. He may become a six-bullet leader after all.

More was growing in Mayberry than just flowers.

Clark Cothern is pastor of Crossroads Community Baptist Church, Lincoln Campus, in Lincoln, Michigan.

Odd Jobs To keep a dozen Barneys busy and growing. Our tour of the church facilities revealed plenty of smaller jobs, just right for members who wanted to start small. Here's what we found when we asked, "What isn't getting done?" baptistery filling, heating, and emptying baptistery cleaning ordering kitchen supplies ordering cleaning supplies seasonal decoration of bulletin boards making coffee and cleaning up before Sunday school snow removal (hiring, oversight, and evaluation) plumbing maintenance replacement of the filtered drinking water well water testing and treatment Lawn mowing (one person directs five rotating teams of volunteers) After proving their reliability in these areas, some of our one-bullet leaders moved to two-, three-, even four-bullet jobs. —CC

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Summer 2003, Vol. XXIV, No. 3, Page 54