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Alot of you still ask about the worms and recent viruses...Users of the following operating systems could be affected: Windows XP, Windows 2000, Windows 2003, Windows NT 4.0.

Customers using Windows 95, Windows 98 or Windows ME are not affected.

What is the name of these viruses?

The "W32.Blaster.Worm" is also known as W32/Lovsan.worm, WORM_MSBLAST.A, Win32.Posa.Worm.
The Welchia worm is also know as ... W32/Nachi.Worm. W32/MSBLAST.D or Lovsan.D

How do you know if your computer has the virus?

The most common symptom of the MSBlast virus is that your computer will restart every few minutes, without your input.   You will usually see a countdown timer advising you that your computer will restart in 60 seconds. You may also find that a file called msblast.exe has been created in your computer's WINDOWS SYSTEM32 directory.

The most common symptom of the Welchia virus is a slow Internet connection. This may appear as problems with the network, but could really be down to your computer being infected.

How do you avoid getting the virus?

Firstly, you should ensure that you install a Firewall application and anti virus software on your computer.  A Firewall prevents unauthorised access to your computer and will prevent attack from viruses. Anti-virus software will protect your from viruses as long as you keep it up to date with the latest updates.   Microsoft XP comes equipped with a Firewall - or you can download and install a free Firewall from www.ntlworld.com/zonealarm.  

Users of the operating systems listed above, in the section 'Which computer operating systems are affected?' should update their software with the patches supplied at http://homepage.ntlworld.com/virus.outbreak

By following the instructions on this page, you can not only protect your computer from these types of virus, but also remove the Welchia or MSBlast viruses from your computer if you were infected.


For further information

Should you require additional assistance please reference the ntl:home Service Status Page (http://www.ntl-isp.ntl.com/lookup/default.asp) or call our Service Status Line on 0800 052 4315 for the latest update on this issue.

For general advice on how to protect yourself from other viruses please visit http://www.ntlworld.com/help/aup/GeneralVirusAdvice.html.