I would give them a Call..... at their toll free number.. Or if it don't work in Canada.. send them an email at the address below.

 

CUSTOMER HELP:
Creative Image Licensing & Management
7328 Center Ave.
PO Box 3689
Huntington Beach, CA 92605-3689 Call (toll-free in the USA):
1-877-264-2456

Office Hours: (all time Pacific Time)
Monday - 9AM to 5PM
Tuesday - 9AM to 5PM
Wednesday - 9AM to 5PM
Thursday - 9AM to 5PM
Friday - 9AM to 5PM
Saturday - 9AM to 3PM
Sunday - CLOSED
[email protected]
Please allow up to 24 hours for an email response