Whoa!  There is something very wrong with stores that have buggies of crap blocking the Service Desk at 7 am.  It's normal at my store for them to have no more than 3 partial buggies to sort, when I come in at 7.  I leave nothing for 2nd shift to put up, and 3rd shift leaves nothing for me.  If 3rd is overwhelmed and can't get all their returns/claims/out of area items taken care of , I tell them to leave it for me.   It sounds to me, as if your mgmt team needs to step up to the plate. 

 

Mad