This was the part that got me about being a department manager; the wheeze was always about time management, yet the priorites would always shift on a moment's notice.  The end result was that I was being pulled several different directions and never felt that I got anything done.  How can one manage their time at work when there never enough of it to get all these different tasks done?  My feeling is that the compny is going to stretch the workforce so tight that customer service - what little there is now - will suffer to the point that sales will continue to drop.

 

So, what's my solution?  For a start, fill openings on ICS and overnights, including unloaders.  Second, quit using department managers to run registers on the front end.  Finally, holding people accountable for getting tasks done and a more fair-minded approach to the coaching process.

 

Anyway, that's my thoughts.  Feel free to disagree, or not.  Your choice.