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I'd had a hectic day so to relax I thought I'd challenge the patience of someone from the Ikea click and help service. So I did.... | | | Hi, thanks for contacting IKEA! My name is Stephanie, how can i help?. | | 16:14 | | Hey pode voce ajudar-me satisfazer? | | 16:16 | | Eu quero ter um sofa entregado mas eu nao sei se vierem distante assim que os povos da entrega podem o comecar acima de minhas escadas e em minha casa por favor? | | 16:18 | | Hello stephanie e voce la? | | 16:19 | | My Spanish is no good, do you speak english? Mi espanol es no bueno, Ingles? | | 16:19 | | Eu penso que este e quebrado mim voltara mais tarde | | 16:20 | | Do you speak English? | | 16:20 | | I am from Portugal I thought this was Portugese help line | | 16:20 | | What is this place? | | 16:21 | | I can give you the conatct number for the store in Portugal? | | 16:22 | | I need to have bed delivered to my parent casa in Mangualde | | 16:22 | | I am not in Portugal | | 16:22 | | UK call centre for UK stores only. Would you like the telephone number for the store in Portugal? | | 16:22 | | I am need to know if you can deliver bed up to the stairs in my parents casa or if too wide | | 16:23 | | Is your question about a UK store or in Portugal? | | 16:23 | | I do not know what? | | 16:24 | | How wide are your beds at the biggest? | | 16:24 | | My parents is in mMangualde | | 16:25 | | That is very big I will ask them | | 16:25 | | The stairs in spiral | | 16:25 | | Please give me address of Portugal chat room of Ikea please | | 16:27 | | How much is delivery if they can deliver up please? | | 16:27 | | The contact number is +351 214702905
| | 16:27 | | Can you tell me what is address onliimne for to talk to them? | | 16:28 | | I can talk to them now? | | 16:29 | | It is saying that number not recognised | | 16:30 | | click portugal and do the same as you did on the uk site and you will be able to speak to portugal | | 16:30 | | That is what I put in and I got here in UK | | 16:31 | | I do not understand click Portugal | | 16:31 | | But you need to choose the right country | | 16:31 | | You need to choose Portugal | | 16:31 | | I need to choose it how? | | 16:31 | | Where can I do this? | | 16:32 | | I am not in Portugal I am in London. | | 16:32 | | With your mouse, you need to choose the correct country | | 16:33 | | Computer mouse OK I do not have mouse I am on laptop | | 16:33 | | Ok I will try but if I fail can I come back and ask for more help from you? | | 16:33 | | You are trying to help me I know | | 16:34 | | Is that all can I go? | | 16:34 | | That is fine thank you Stephanie | | 16:35 | | Portugal is a beautiful country you must visit some time | | 16:35 | | You are very welcome, sorry I cant speak Portuguese :) | | Info: | | Assistance provided by Stephanie Click here to receive a full transcript of the conversation. | | |
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I should stop this really! | | Hi, thanks for contacting IKEA! My name is Kerry, how can i help?. | | 17:18 | | What would you like to know? | | 17:19 | | Good, what details do you need to continue with the transaction? | | 17:19 | | Sorry I got a shock I was waiting for B&Q when this window came up | | 17:20 | | I just need to know what details you need? | | 17:20 | | Just the billing address or billing and delivery? | | 17:20 | | I can give you both | | 17:21 | | The first is The Gable, Kitchener Road, Tring, Herts CA5 3RS | | 17:22 | | And I need it delivered to HSBC, 14 The Parade, Tring, Herts CA1 6RY | | 17:22 | | Do you need a contact number? | | 17:22 | | hello have we been cut off? | | 17:22 | | Would I be better sending an email? | | 17:23 | | Im still hear but what are you contacting about? | | 17:23 | | The delivery details | | 17:23 | | Have you placed on order already? | | 17:23 | | I just need to know what further information you need so it can go ahead | | 17:24 | | I was told to come here to give the delivery/billing details but the woman wasn't sure exactly what you needed | | 17:24 | | When did you place the order and have you been given a delivery date? | | 17:24 | | Have I given you enough information or do you need something else? | | 17:25 | | We placed the order on Friday and we were hoping to get the delivery before the weekend | | 17:25 | | We don't have a date because of the mix up with the delivery details which is why I am on here now to give you the details | | 17:26 | | What is your order number please? | | 17:26 | | The Gables, Kitchener Road, Tring, Herts, CA5 3RS | | 17:26 | | Where would I find that please? | | 17:27 | | on the order paper work which would have been given to you in store | | 17:27 | | They didn't give me anything | | 17:27 | | Ok did you take the goods to the home delivery desk? | | 17:27 | | I didn't go to the store my colleague did and they didn't give her anything to give to me | | 17:28 | | They must have done I suppose | | 17:28 | | I wasn't there but when they came back there was nothing | | 17:28 | | If you went to the home delivery desk with the goods they will have given you a delivery date if not it will be made to order and take a few weeks to be delivered | | 17:29 | | I don't understand sorry | | 17:29 | | So what details do you still need? | | 17:30 | | You would need to call us as i am not able to deal with this via this chat please call 08453552261 | | 17:30 | | I told them this would happen | | 17:30 | | Sorry I couldn't help | | 17:30 | | Thanks Kerry good luck! | | 17:32 | | I don't know what to do next | | 17:32 | | How do I close this thing down it's not going? | | 17:32 | | To close the chat just click on the cross at the top | | Info: | | Assistance provided by Kerry Click here to receive a full transcript of the conversation | |
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You norty girl!  ROFLMAO  But remind me never to be in customer services when you are on the loose  |
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