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I think that some customers don't know how to tip, it is a form of etiquette, and just like other forms of etiquette, some people don't have it. I think tip envelopes are a good idea to have at the receptionist station, it leaves a reminder to the customer to leave a tip. I have read that some stylists don't even accept tips, I accept tips with no problem. I tip 15-25% depending on how well the service is given, and the bill. From a clients point of view, I can understand why some don't want to tip, they feel they have "given enough" and why should more be expected from them. Or they don't have the cash on them........ But from the IRS point of view, they expect tips as income, not gifts.........For any profession in the tipping industry. I use to waitress, and I remember being so upset at my first job to find out my hourly rate was $2.13per hour, because of tips were expected......... So I think it is fine to be happy when you receive your well deserved tip at the end. |
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I remember one salon saying that it was tacky to put a sign up saying that tips are appreciated. I'm not sure how the tip envelope works, but I know that if the customer thinks that we split the tips (which I don't know what would give them that idea), they're hesitant to tip, and usually ask you about it first. In my opinion, if you don't have the money to tip, then you should wait until you do. I'm sorry if I sound like I have a bad attitude, but I would rather spend time on someone who tips anything at all than someone who doesn't. The amount doesn't even matter to me, I would be happy with even the smallest tip, because that tells me that my time and effort is worth it. Just feels like a slap in the face when they don't. |
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To be honest, I didnt even realize you were supposed to tip your stylist until I started school. I had never done it only because I didnt know it was something that should be done, not to mention that I have never liked anything that I have gotten done in a salon. LOL Thats one reason I wanted to get into the business. I was never trying to be rude. Some people may not tip because they dont realize it is something that is normal. |
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Hey you guys I so feel your pain!!  What I want to know is how do you answer a client who asks you how much to tip you and if they should tip you? That feels so uncomfortable to me. On one hand you want to say yes you should but like Lisa if it's between them giving a little extra and coming back I would rather have the regular buisness. The majority of my clients tip but I have new "little old lady" that won't give a dollar more. I find it's the senior citezens who have a tendency to not tip and complain about your prices. |
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One question I love is whether we accept tips. Well, to be honest, if I wasn't allowed to accept tips I wouldn't even work there. That's like assuming I can't work anywhere I want to, and is a little insulting. And then they ask if we split the tips, because if we do, they're not going to tip. And again, if we did I wouldn't work there lol. Of course I have too much pride to show I need these tips, but I do. The senior citizens who are on a limited income are usually the ones who haggle with you, but there are a few that are wealthy and surprise you. There was one kid who asked how much people usually tip, and I told him between $2-$5, and he gave $5, so that was nice. You just never could tell. |
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Afternoon! Tips. Many clients don't and we have to face it. My salon is located in a small town with a population of 1200. I also have clients that come from abroad; 6 surrounding towns. Anyways, some tip well, some tip handsomely and some don't tip at all. The ones that don't tip at all are the interesting ones. Why? Because at Christmas time, I get a HUGE tip or even a gift. One lady gave me a $100 bill. "I know I don't give you anything during the year. I prefer giving you this at Christmas time!" I have many others like her. Or, I have the ones who only tip when they receive a chemical service. Or the ones that tip with liquor. Gotta love those ones! Anyways, it's a 'finicky' thing. We pamper them to death and we know in our hearts we deserve that extra bit! One trick that works for me is posting up articles that talk about tipping. Blow them up and put them on your mirror/walls. It works! Good luck guys! Guylaine |
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I know this doesn't have anything to do with tipping, but is anyone using
online booking with any level of success?
Thanks in advance.
From: "scissor_queen" <[email protected]>
Reply-To: "Salon Talk" <[email protected]>
To: "Salon Talk" <[email protected]>
Subject: Re: NO TIP!
Date: Wed, 13 Jul 2005 11:52:20 -0700
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Maybe the client who is asking you if she should tip and how much really
doesn't know - I might answer that it is customary to tip and that the
accepted rule for tipping is 15 - 20%; however, it is up to her discretion.
That way you have given her all of the appropriate information about what we
expect, yet you have not "told" her what to do.
Those little old ladies I have to give a break to. A lot of their lives
have been touched by growing up during the depression years when they they
were dirt poor and had absolutely nothing. I have relatives like this and i
know people like this and unfortunately, as they get older, their minds go
back to that time and that mindset, no matter how much money they might have
now. It's frustrating but i just try to remind myself that someday i'm
gonna be there too and i hope i don't frustrate people with my "demons."
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15-20% is a good answer. Rather than saying what I usually do, well, you could give what you feel you should, for someone who really doesn't know, and is put on the spot and doesn't want to be embarressed if they undertip would feel better when they are given a definate percentage. That sure does help! |
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| | From:  Lizilu2 | Sent: 8/17/2005 2:16 AM |
| Anyone today that doesn't realize you tip a hairstylist, doesn't get out much ..haha..My situation is kinda unique because all my bookings are made by the receptionists in the spa. I do not collect money, book appointments, etc. So when the client leaves, I just tell them to check out in the reception area. The receptionist then asks, How was the service? And, would you like to include the 20% gratuity on your charge card or would you prefer giving the stylist a cash tip ? 90% of the time they leave the gratuity on their card. This is great in one way but when they leave it on their card, it is included in my paycheck and taxed, so this is a bummer. I love those clients who leave a cash tip. |
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I once calcuated the 20% on several services, and I'm glad I get more than that from most clients who do tip. I guess it would make sense for an expensive spa to expect that amount. It's also a great idea that the receptionist mentions including the tip on their card. Kind of like a reminder. There were a few restaurants I went to that asked that. It would take real guts for someone to answer "no" to that one! |
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| | | From: Lizilu2 | Sent: 8/18/2005 2:04 AM |
| Yes, I really appreciate the receptionists asking the question because they all check out in the reception area and not in salon. What you say is so true about working in a spa...the prices are out the door but customers who come in expect to pay. This area is very pricey anyway, even with the restaurants. Folks who either live here or visit this resort think if it isn't expensive, it must not be so good..haha...We mostly deal with folks with big bucks. It surprises me though because I have found in the past that many of this type folk look for the cheapest prices. A haircut and blow dry begins at $65.00, color touch-up begins at $55. and foils begin at $95. I don't know what the going rate is currently elsewhere. I know they could do a heck of a lot better by walking into Regis. |
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I got a pack of ciggarettes as a tip from someone today. Worked for me! lol |
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| OMG!!!!!!!!!!! Where do you live? |
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I live in upstate NY. I actually didn't mind it, I would have spent the money on cigarettes anyway. |
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