There is this woman, a few years older than me, who I've been doing her hair for the past 5 years. For the most part, she is a very sweet, caring woman. She always raves about my work, refers co-workers to me, and says there is nothing I can't do. There is another side to her though-when there is something important coming up in her life, ie: Christmas party, school play, etc., she obsesses about her hair, and finds something wrong, and comes back. This was the ultimate event this time, her wedding on Saturday. I also want to add, that even when there isn't an event, the length of her hair always had to lay a certain way, right on her shoulders. Not above, not beneath, but right on them. That had never been a problem. This time she wanted to do something different. She wanted the length to be the same, which was a little below her shoulders. And, she wanted to add in some layers. She said she wanted her first layer on her cheek, framing her face and she pointed. She saw me do it, and didn't say anything about it. When the haircut was finished, she said "this is going to be the best haircut ever right? Because I'm getting married on Saturday" She didn't want to tell me before the haircut, because she thought she would "jinx" it. To tell you the truth, if I had known that, I would have suggested she try something new after the wedding. Then we made plans for her highlights this Friday. She mentioned that it might have been a little too short when all was done, but then quickly said, "no this is good". Then, after she left, I went in the back room to eat my dinner, and she was talking to my co-worker, who asked me to come out and talk to her. Well, she was sobbing and shaking saying she isn't really happy with this haircut. She said it was a good haircut, but not what she wanted. She said she wanted the layers starting from her chin, and that she looks like she's in the 80's. She kept going on about it, saying and I got *bleeping* bangs back! She went on to say, "I just came back to tell you that I'm not coming back on Friday, and I'm not coming back ever! What do I do with this?" I offered for her to sit in my chair, so I could try out different styling techniques, and she waved her hand, shook her head, and said no. "I wan't you to recommend another hair salon for me to go to."  Is she out of her mind??? I would rather recommend another co-worker than recommend another salon! I'm VERY loyal to where I work, and who I work with. I looked at my co-worker, and let her name a few salons, and tell her that she could go anywhere. I felt there was nothing more I could do, so I stepped out. I probably shouldn't have done that, the client also wasn't happy with it, and my co-worker said I shouldn't have, but I wasn't going to take abuse, and that's what it felt like. She is going to speak to the manager tomorrow morning.  Imagine that, 5 years of being my client, and she needs to speak to the manager. I'm just in shock! I also want to add that I've had a good track record. For 3 or so years straight, I have not had at least ONE return complaint. Maybe for some adjustment, that I'm happy to correct. I felt she was being disrespectful towards me asking me where else she could go. I was being nothing but nice and helpful to her, and very professional. I'm sure she's just having pre-wedding jitters, I really can't blame her for that. If she gets over it, and decides to come back, to be honest...I don't want her to. There is just too much aggravation involved, and I'm not up for it anymore. I get nervous when I see her, and she is the only one. I've had some difficult challenges that I'm able to please, but most of the clients I have are much more easy going, and I want it to stay that way. I would rather lose that one sale and gain another, than stress myself out constantly. I'm sure there will be those who agree with me, and those who don't, but I welcome any input. As you can probably see, this is upsetting me. |
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