Hey there Ms. Jules...

 

It sounds like your client is pulling a fast one on you.. To have came back that frequently for redo's TELL HER THAT CAN'T DO!!!! You will garantee it for maybe a minium of 2 redo's then she has to pay for 3rd time re-process...

 

2ND - I would ask her what type of products is she using at home...

If she is using anything over the counter on red.. IT WILL BE GONE WITHIN A DAY OR SO You know that the stuff in ove the counter products ecspecially things like PANTENE ... ECT... Have parifin wax in it and will strip the color completely...

SO Ask her these things...

 

If all else fails.. what you could do.. Is say something like this.. To get rid  of her professionally

 

Mrs. so and so,

   

    I have done my very best over and over to get the desired red you would like...

     I unfortately can seem to get accurate enough for you... So I would prefer to no longer inconvience you , or my self to continue this battle of achieving the red you desire... I would like to request you try another stylist in our salon that may better assist you or attempt another stylist in another salon.

 

Somehing like that .. That way you sound professional and your being honest...

2nd thing too.. Has she brought you a picture of exactly the type of red she desires...

I would ask her to bring in a picture for the next time so that it may help you get more accurate to the deeper red she is looking for...

Without a picture.. YOU MAY BE ON 2 DIFFERENT PAGES WITH YOUR OPINIONS OF WHAT A DEEP RED IS?????

 

Just food for thought.. I hope all of this helps you with this unhappy client

 

~Leslie ~ (New member Ms.BeautyExpert)