WOW! What a crappy day! I work in the same kind of salon that you do Star. ( I believe you work at a SS?) So I can def relate! O.k... i think I would've called the manager right away and said hey I broke the tv. I hate to say it but you may have made the siuation worse by just writing a note to her. Things happen by accident and it was an accident. I drop my clippers and my blowdryer all the time! When I first started working there I freaked out the first time I dropped my clippers, and my manager told me it's o.k. because the company can replace it, if I did accidnetally break them. Honestly things happen and no one is perfect and she says that all the time.
And about the two women: Don't worry about them, you were closing out. You had been there for 8 hours already or more, and PEOPLE JUST DON'T UNDERSTAND THAT WE WANT TO GO HOME TOO!!!!!!!!!!! LOL! I want to scream that sometimes! If i've worked all day and worked my butt off I would like to go home. I simply say: "I'm sorry I'm done for the day, I've been here since so and so time and we'll be opening again at 9 am tomm. Thank you for stopping by though!" The last part states nicely that your not asking them to leave but kind of impying it. And honestly with that ladies remark of " you have 5 minutes left! " Augh... you can't do a haricut in 5 minutes. Pretty plan and simple! If someone comes in a quarter till and I know I can't do their hair before closing I simple say i'm sorry we close in 15 minutes and that is not enough time for me. I like to spend at least a half hour with each of my clients. I mean if it's a bang trim that's different.
Everyone has bad days, I've had a few lately. It comes with the job, and working in a serivce oreinted job. It takes all kinds of people to make the world turn!
Good Luck!
Jen
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