Thanks poppytart

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From: poppytart  (Original Message)

Sent: 09/05/2003 16:29

hi i recently posted a message about uploading photos to an album, everyone tried to help, but still i couldnt load photos! i wrote to msn to find out why and this is the reply i got, maybe you could add it to 'computer tips' or something!   Thank you for writing to MSN Groups regarding pictures. We’re sorry you're having difficulty with uploading pictures to your group. Often, removing and reinstalling the MSN Photo Upload Control will solve the problem. To remove the existing control, if you are using Internet Explorer: - Close Internet Explorer if you currently have it open. - Right click on the Internet Explorer icon on your desktop and select Properties. - In the General tab, click Settings, then View Objects. * At this point, please note the names of other controls listed for possible future reference. - Right click on MSN Photo Upload Control and select Remove. - Click OK to close each window associated with these actions. To reinstall the control: - Open Internet Explorer and sign-in to MSN Groups. - Access a photo album in any group to which you belong. - Click Add A Photo and proceed with the installation of the Upload Control. If you use another type of browser, consult the Help for adding and removing ActiveX controls. At your earliest convenience, please again try to upload photos in the manner in which you wrote us about. If unsuccessful, separate one photo image into a file by itself on your hard drive and attempt to load only this photo. If this is successful, you may need to create files that contain fewer photo images from which to upload into MSN Groups. We also suggest that you clear your cache and delete your cookies. Following the steps we have outlined for you below could do this: To clear your cache: If you are using Internet Explorer 4.0 or earlier, you can: 1. Click “View�?on the browser menu bar and then clicking "Internet Options." 2. Under the General tab, click "Settings�?in the “Temporary Internet Files�?section, then 3. Under “Check for newer versions of stored pages,�?make sure “Never�? is not checked, then 4. Check either “Every visit to the page�?or “Every time you start Microsoft Internet Explorer.�? 5. Please click on “Delete Files�?under the Temporary Internet Files section as well.  If you're using IE 5.0 or later, click "Tools" on your browser menu bar and then "Internet Options," before following steps 2 to 5 above. To delete your cookies:  1. Click on Tools. 2. Click on Internet Options. 3. Under General tab, click on Settings. 4. Click on View Files. 5. Delete everything. 6. Click Ok. After you have done this, kindly upload your pictures again. If still unsuccessful, please reply to this message and provide us with the following information: - Your computer make, model and processor speed - Operating system and version - Browser brand and version Thanks for your patience and we are looking forward to hearing from you soon.       Regards,        Dolores    MSN Groups Customer Support