The problems I had were monumental. I found that there was a procedure that finally worked well. I contacted my new ISP and procured the mail server settings. Outlook Exp. is linked to Internet Explorer. I went to the IE - tool/internet options/connections/set-up and changed my ISP through the wizard. Then went into the tools/internet options/connections/remove and kept only my new ISP. Then to Outlook Express - tools/accounts/remove and kept only my new ISP. Everything is working fine now.
What I did the first time (and it really screwed things up) was to try setting my new ISP up as a new connection through the Dial-Up Network icon in the Control Panel/Dial-Up Network folder. Everything locked up repeatedly. I tried going to the "A" prompt in DOS and typing in "scanreg/restore" (no help). Finally, I restored my computer to an earlier date. That stopped all of the locking, but my Norton failed. I had to reinstall Norton. If you are familiar with Norton, you know that there are files that must be deleted prior to install or it won't work properly. Fortunately, I have found through massive amounts of tinkering with Restore, that there is an easy procedure to follow. Then, I had to download a ton of LiveUpdates. That took a couple of hours, but I had my brother and a friend on MSN Messenger to talk to while I did that. Finally, I updated my Rescue disks and ran a complete virus scan on my 'puter. During this whole melee, I also found time to purchase 100 shares of IBM.
Anyway, I had an interesting day.