Teresa,  if you right click on the PP icon that should bring up a list of things. At the bottom is properties, click on that and then you get a screen that has  a bunch of tabs on the top. Click on compatability and then you should be able to check run this progam in compatability with windows XP. That might help, now I always get a prompt from vista asking me if I really want to run this progam everytime I open it. I don't get it with P3, but I still am playing around and I haven't completely switched over yet. Hope that helps.

 

Erica

I had the same problem several weeks ago and had to have the assistance of Tech Support.  Completely uninstall PP again.  Download PP from CC instead of using the CD.  The guarantees that you are installing the most recent version.  Once installed, do NOT open PP yet.

 

Go to your desktop & right click on the PP icon. 

Click on Properties

Click on the Compatibilty tab

Check "Run this program in Compatibilty mode for"

Select Windows XP (Service PAck 2) from dropdown

On Priviledge level, Check "Run this program as Administrator"

Click "Apply" and "OK"

 

If you open PP before performing those steps, you will have to uninstall it and reinstall it again.

 

HTH.

Carmen

I can vouch that those are the right steps...been there, done that! It's the compatilibility mode....you'll be checking all programs for that with Vista...

 

Sandi

It worked!  You guys are the best!  Your instructions were perfect!  PP opened, I was able to restore from backup and all of my shows and NC orders are there!  Yay! 

 

Will I have to do this same thing when I install P3 soon?  Oh, and we should probably save this over in the How To section.  I'm not sure exactly how to do that, but I know I'm not the only one who will be asking this question!

 

Thank you all again, so VERY MUCH!!!

 

Teresa G.

I usually just right click on the icon and open it by going to 'run as administrator' because apparently that's a big thing with Vista...having administrator rights or something.

 

Sandi

That is funny to hear everyone say that, I haven't had a single problem (knock on wood) with Vista. It seems to be compatable with everything I use. I guess I got lucky.

Margie

Ironically, I did not have any problems for about 6 weeks.  When I I tried to submit my last show, I kept getting an error message.  I had been downloading the updates (so I thought) but the error indicated that I couldn't send my show because I didn't have the most recent product update.  I tried downloading it several times before making that dreaded call. I called Tech Support and was on the phone troubleshooting for about an hour.  Eventually, I had to uninstall PP altogether & reinstall it.  The tech recommended downloading it from CC so that I would have the most recent version.  I jumped ahead of him once it was installed and opened PP to see if the new install fixed the problem.  That's when he told me, "Don't open PP yet."  When I told him I already had, I had to uninstall & then reinstall again.  I had to perform the "admin" steps before opening the program.  For some reason, that was real important.  I haven't had any other issues since then.

 

Carmen