1. Why Customer Care is so important:  One thing I didn't really think about was that our customers see US as The Pampered Chef.  They may not even have any idea where our HO is!  But they know where WE are and who we are!  We want them to associate us with PC as one in the same.  And it's right there in our Mission Statement in the last sentence:  "We are dedicated to enhancing the quality of family life by providing kitchen products supported by service and information for our Consultants and customers."
2. 4 simple steps to making effective phone calls:  C-H-E-F  "C"=Connect (Hi this is Michelle w/ TPC, do you have a moment?)  "H"=Helpfulness (say why you're calling ask if they have any needs, questions)  "E"=Expand (offering additional information)  "F"=Follow-up or Future Contact (I'll give you a call on ___ to schedule your party or when would be a good time for me to call back about ______)
3. Not every call will lead to success in bookings, recruiting, or sales.  However, every call will be a successful call because someone knows you care about them!
4. Ok...had to add a #4 because this is something I NEED to do....SCHEDULE it in my calendar!  Mark off time to make calls and commit to it or you will just keep putting it off!

Michelle