It is possible that the problem that you are experiencing is related to a corruption in the Paint Shop Pro registry settings. This following procedure will delete these registry settings. The next time Paint Shop Pro is launched, it will recreate the settings and behave like a fresh installation.

NOTE: Before you begin with the process detailed below remember that instructions for editing the registry are intended for experienced users only. The Windows Registry is at the core of the operating system. Errors made in editing the registry could damage your Operating System beyond repair resulting in loss of data and a required reinstallation of the OS. If while you are in the registry you make an error about which you are right away aware of, immediately turn the machine off. Do NOT close the registry editor, do NOT go to START>>SHUTDOWN simply hit the switch to turn of the machine or cut off power to it. This will cause Windows to load from the backup registry that it makes every time it shuts down properly, hence the mistake that you made will not have saved in the registry and your machine should boot as it did previous to your editing. If you are not comfortable with editing the registry you should take these instructions to an experienced Windows technician or contact the Jasc Software Inc. Technical Support Team at 952-930-9171 who will be happy to walk you through the process of editing the registry.

Close Paint Shop Pro,
Click on Start > Run
Type in CMD (for Windows XP or 2000) or Command (for Windows 95/98/ME)
Then click OK.
In the DOS/terminal window, type in regedit and then push the Enter key.
This will open the Registry Editor. When the Registry Editor opens, click Registry>Export Registry File, choose a filename and location to save the file, then hit the save key to save the file. The program will automatically add a REG extension on to the specified filename when it is saved. This file can serve as a backup if necessary. After this backup procedure, we can move on to deleting the Paint Shop Pro registry key. Click on the plus sign next to HKEY_CURRENT_USER. You will see a list of HKEYS drop down underneath this HKEY. One of these HKEY’’s is called Software. Click on the plus sign next to Software. You will see a list of HKEYS drop down underneath the Software HKEY. One of these HKEY’’s is called Jasc. Click on the Word Jasc to highlight this key. Hit the delete key on your keyboard, then confirm the deletion when prompted. After deleting the Jasc HKEY, you can close the Registry Editor.

Launch Paint Shop Pro. It will act like a fresh installation.

Thank you,
Andrew R.
Technical Support Representative