Hi Star,  It sounds like you had a serious color problem with the black hair. This is a tough area and it is almost impossible to get the black out and have it look good. You were in the area of COLOR CORRECTION!! I would have had to do a strand test to see what, if anything would pull the color out. Now, I am in the same salon that you are, I believe, so we have no color remover, V-Lite with 40 V is the strongest we have. Next, he would have to be told that he is a work in progress, color correction is almost always a few times and a lot of patience!! People are pretty good about this, usually. Oh, I also start with a clarifying treatment, it helps remove unwanted chemicals, and gives you an idea of where to go! Have you called the So Color hot line for help? You may need to try that also.I had a Walmart employee, male with long hair, colored it himself, black! He asked me about removing it, I told him it is ify and it is color correction, you will have to pay by the hour for this, he decided to keep the black. I have another Walmart employee who is female, very long, straight, black hair, although we use 504 on her hair it looks black, wanted to lighten hers once also, told her the pit falls of lightening dark hair, she kept her dark hair. At least hers is SoColor so I know what is on there. Hope I gave you some ideas, or some insight. Good luck Instruct 60 |
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