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Vent it Here : GETTING YELLED AT FOR TELLING HOW LONG THE WAIT TIME IS??? WTH?
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 Message 1 of 6 in Discussion 
From: MSN NicknameMs_BeautyExpert  (Original Message)Sent: 11/4/2006 2:12 AM
Ok I am really ticked off.. I have already had a falling out with this girl like 3 times now... this being the 3rd... and well 3 STRIKES YA OUT!!!! I am really trying to hold it together supossidly she is transfering.. and THAT WILL BE THE END OF IT..
 
Anyhow the girl I am speaking of... Is my Asst. Salon Leader... Rox. Well this chic. I really don't have anything personal against her in general... But I hate the fact.. she chooses to reprormand people IN FRONT OF CLIENTS AND OR CO WORKERS.... Ok any of us out there that are or have been managers or owners.. I would hope you have the smarts enough to know THAT IS NOT PROFESSIONAL!!!
and 2nd from when I first got there.. she bad mothed my boss.. still does always behind her back.. what a terriable manager she is. She is forever complaining of how she has to do everything and Our manger does'nt keep the salon stocked on anything not even toliet paper. *UN REAL*
 
Anyhow so today as I was getting ready to leave it started getting really bizy at the shop and there was about total 4 people now waiting for hair cuts.
The last person I told them ... "Ok, Just so you know there is appoxiamately 3-4 ppl ahead of you, we are in the middle of a shift change... So roughly speaking about 30-45 minutes possiably for your wait." I then went back behind my self and stressed to the client " IT COULD DEFINATELY BE ALOT LESS THEN THAT.. BUT  Right now to be on the safe side.. max 45 min maybe min 20 min"
 
NOW TELL ME HONESTLY ... DOES IT SOUND UN PROFESSIONAL??? DOES IT SOUND LIKE I INFORMED THEM INCORRECTLY!!!???
 
Umm I don't think so.. I figure from exp IT IS ALWAYS BETTER TO BE SAFE THAN SORRY!!!!
 
She pulled me to the back and get this.. this is what she says to me!!!
"NO LONGER DO I WANT U TO TELL CLIENTS WHAT THE WAIT IS!!!, All you need to say is , " THERE ISI ABOUT 2-3 PPL ahead of you and I am not sure how long that is gonna be " WHAT THE HELL... THAT MAKES ME SOUND LIKE A IDIOT THAT DOES'NT CARE HOW LONG THEY WAIT!!!!! 
She was like No No.. I am finding you telling them it is gonna be "30 MIN OR MORE" is hurting business... (NOT!!!) and they don't need to know.. If they ask.. You tell them YOU DON'T KNOW..
Talking about it is better to "UNDER ESTIMATE YOUR SELF" and not "EVER ESTIMATE YOUR SELF"   What the hell.. HOW IN THE HELL DID SHE GET INTO MANAGEMENT ... HER MANAGING SKILLS TOTALLY SUCK!!!!
All she wants to do IS DICTATE NOT LEAD... AND SHE TALKS DOWN TO PEOPLE.. Constantly..
How can  you possiable run a successful business like that??? Tell me ?
 
My husband said to keep doing what I feel is right? I would feel like If I listen to her.. I would be lying to the clients talking about "I DON'T KNOW HOW LONG THAT GONNA BE" and then we  have lost a vaule the company stands on which is integrity!!!
 
OMG.. I am sorry... BUT THIS REALLY URKS ME!!!
I have done like everything for this girl.. Hear her talk about her abusive husband she is divorcing , getting out on her own, not having enough money to feed her 3 kids, I even one time out of the kindness of my heart and concearn for her kids.. gave her 20$ Then I have also listened to her even talk negative about her self.. talking bout .. "I DON'T WANT TO LIVE NE MORE" if it was'nt for my kids.. "I WOULD TAKE MY OWN LIFE" I tried my best to do nothing but encourage her... and be there for her... BUT NOW I AM THINKING FOR WHAT???? TO TALK TO ME LIKE TRASH!!!  LIKE I AM UNDERNEATH U!!!
 
Then I usually buy a few items to keep in the f ridge at work like drinks and stuff cause I am a pepsi addict lol.. But NOW SHE DRINKS AND EATS UP ALL I GET AND PUT IN THERE... AND When I asked her about it.. she is like "OH,  YA.. I ATE OR DRANK UR STUFF, I MEANT TO REPLACE IT.." It one thing if ya did it once or  even twice or HELL AT LEAST ASKED BEFORE YA DID IT.. But now she DOING IT ALL THE TIME!!!!
Like I got money to feed her myself and my 3 kids and family!!!!!!
 
*SIGHS* That is WHY THEY CALL THIS THE VENT BOARD HUH?
OMG.. So I WANTED TO KILL HER LITERALLY... LOL  OK NOT KILL MAYBE RING HER NECK!!!!! Sad but true thing is... I really do care about her.. BUT HOW THE HELL.. WHEN SHE IS SO VEDICTIVE..
This is the same one I said some time back that I found out lied to me .. on a couple occasions.. which I let go.. of and never comfonted her on...
 
But now.. After she has lied to me.. stole  from me and treated me like crap and humilated me.... I DON'T THINK VERY HIGHLY OF HER AND DON'T TRUST HER FOR AS FAR AS I CAN THROW HER!!!!!
 
 
LAWD.. SORRY I  REALLY DID RAMBLE!!!! It just really pissed me off..
it felt better to get it out ne ways.. I am sure I will feel even better when I get feed back from you guys about it all too!!!
 
THANKS FOR READING IF YOU REALLY READ ALL OF THAT...
SORRY IT WAS LONG!!!
 
~Hugs and Love ~
AND SUPER BIG HUGS IF U REALLY READ IT ..
~ Leslie ~
Ms_BeautyExpert


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 Message 2 of 6 in Discussion 
From: MSN NicknameStarliteny1Sent: 11/4/2006 5:36 AM
This is the truth- I believe it to be more professional to inform waiting clients on how long the wait is going to be rather than saying "I don't know". Saying "I don't know" as an answer, to me is as good as saying "go to hell" . You were right to give the answer you did. We are allowed to approximate waiting times, and to add on, but you are welcome to check back before that. It sounds like you basically did just that. It's also better to give a longer wait, like you said just to be safe. I would be surprised if she didn't have many clients angry with her. I would just keep doing what you were doing before, and not worry about her. She is being transfered anyway, so that's good. Sometimes we get a few bad apples in the bunch, but you know it always gets better. Just stop being so nice to her. It sounds like she doesn't deserve it. You don't owe her anything, and you have your own life to worry about first. Don't you agree?

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 Message 3 of 6 in Discussion 
From: MSN NicknameMs_BeautyExpertSent: 11/5/2006 1:34 AM
Amy.. Definately Your right.. I need to learn when enough is enough and stop being nice to people that treat me like crap... I guess that just me though..
I told my boss this morning what happend.. she agreed I handled it right.. and I told her.. that.. If she says anything else to me like "CAN I SEE YOU A FEW MINUTES" my response is gonna be ... "You see me standing right here.. right? Well there ya go you saw me a few minutes.. " I explained cause she keeps being nasty and  ugly with how she chooses to address issues... I refuse to talk to her anymore and for any further concearns she has reguarding how my job preformance is.. SHE CAN TALK TO  MY SALON LEADER.. Although she is suposidly still acting asst. salon leader.. I HAVE NO RESPECT FOR HER WHAT SO EVER.
She has just lied to me, stole from me.. and talks down to me .. Like I have to "OBEY HER ORDERS" What ever I am no one's servent and I don't have no master" lol
THANKS AMY FOR THE ENCOUGEMENT!!

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 Message 4 of 6 in Discussion 
From: MSN NicknameCosomo4Sent: 11/5/2006 5:59 PM
Just leave or just tell her what you feel, dont hold back.

Reply
 Message 5 of 6 in Discussion 
From: MSN NicknameMs_BeautyExpertSent: 11/6/2006 4:17 AM
Thanks Cosomo for the advice.. I have unfortately tried this.. and got no where.. and Belive me I DID'NT HOLD BACK... *Giggles*
I apperciate your imput though.. sincerly... Thanks for reading!!!
 
~Hugs and Love ~ Leslie Ms_BeautyExpert

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 Message 6 of 6 in Discussion 
From: MSN Nicknamealwaysworking11Sent: 12/1/2006 2:24 AM
Your are sooo in the right. You will piss 0ff the cleint if you lie to them. There time is vauleble to them.

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