I was thinking the same thing you were-to make it harder for them to get in. Like, if you only go by appointment, if you know their names, to never have an appointment available to them.  The reason I didn't think that was a good idea is that suppose they decided to talk about your salon to other people, making you sound rude? Every time they call you can't get them in? Not only would it make them suspicious anyway, but it can also make you sound like snobs. Now, of course you're not, and the nail technition actually made a really intellegent point, that she was concerned about diseases. Yes, this is very unsanitary, and they should not be allowed in a clean environment like yours! I would much rather bring that point up because it's better to have a good reason for something, and it's professional to have policies. Many people would appreciate your concern for the public's health. There are states that actually have a law that you must wash your hair before coming in to have it cut. You can make anything your policy, and this could be one of them. This is just my opinion, I look forward to others, but just one thing to address to the owners of the salon. |
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