Thanks  dear.  I spent more than 2 hrs on phone to get transportation straightened out this morning.  Pat was going too take me. We found where the worst of problems lay.  Transportation said they could n would take me. Well,,, Still had to change appt now again the 4th time.   Was trying too save time n money on provider. Was I ever so wrong.  She got out of here without finishing her work again. I know she is young. anxious too get out n away. She should have interest in job also. She can set n look at what needs to be done n not do it. Aggravating.   Insurance lady said that my complaint was being sent up too high office.  This insurance company has a bad reputation. They want too straighten out the problems. Not sure that they can. Having treated customers n drs. both sooo baddly.  I am so angry. This really sux. I asked them how much is suppose too be taken by these things. How many times should appts have to be changed??? How many times is a person suppose too endure. Especially when drs cannot be found too straighten out problems????  How much?????  They really apologized,,,,  I said apologies can be accepted,,,, susre does not change the situations at all. Period!!!! Now what????????