I am not the owner, and I havent had to work on these people, and there is no way that I would. I understand that for the owners this is a hard area. Myself and co-workers are concerned about illness that comes along with poor hygiene. A nail tech freaked out with she had to deal with these people, she has to touch them. She was concerned about scabies. There is no reason I know of that these people dont shower. I dont even know how they can afford to come in the salon so often. I felt the best way to deal with this is just make it really hard for them to get in. We will lose client because of these people. I would be very upset to come in and have to sit next to them to get my nails done!!!

Ah, the smelly client.  I work in a library as well as working as in a salon and let me tell you, the library wins hands-down for smelly customers.  Meanwhile, the way we deal with smelly customers in the library ( and would deal with them in the salon setting should the occasion arrive) is that, if another customer complains, we approach the offending persons and, very apologetically, tell them that other customers are complaining about their odor and that they have to leave until they have had the opportunity to shower/ wash clothing.  We do let them know that they are welcome to come back when they have cleaned themselves.  The straightforward approach seems to work the best in these situations.  Potentially offending one person for the greater good usually wins.

 

Also, the comment about the wheelchair-bound man who urinates on himself made me very sad.  There are devices (external condom cathaters) that could be being used on him to avoid such situations.  You know it's gotta suck for that poor guy, too.   Be glad it's not you or someone you love in that position.