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| | (1 recommendation so far) | Message 1 of 48 in Discussion |
| From:  buddy2057 (Original Message) | Sent: 12/11/2005 12:16 AM |
I am running into a lot of issues with my new saw. This time I was doing some finer cuts in corners in stacked wood (1/2 in. total) and found that while the top pieces came out without problem, the bottom pieces were not completely cut to join up. I conclude that the bottom of the blade may actually be further away from the area of work ie tilted from front to back as opposed to sideways. Does this sound familiar to anyone and can it be fixed??? HELP AGAIN thanks Bud |
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| | | From: tas2181 | Sent: 1/9/2006 8:56 PM |
Bud, Happy to hear your getting a replacement. Let us know how this one turns out. Had mine a few years without any significant problems could be you just got a lemon. At least Dewalt is going to make things right. Tom |
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Tom Good one LEMON I got it Dewalt yellow.. HA HA. Yes Bud good luck with the new one and do tell us how it works out. |
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Well it's here. Dewalt is as good as their word. Abrand new, not reconditioned, unit arrived via UPS. Can't get a better resolution than this. Have not put it together yet. I know why the delay???? I guess I just admire the Yellow box. LOL! BUd |
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Last update I put it together and it works great! Cuts like a dream, just the way it's supposed to. This unit is one of the Tiawan units, and if this is any indication of what their product is like, no one should be concerned. There are "slight" and I mean slight differences between the 2 units. These are no more than one could expect between 2 different machines of the same manufacture. I suppose someone who had spent more times in the use of the original DW may find other differences but its still a dream!! Thanks for all the input. Bud |
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I guess we never say never. Warren just reminded me that I had not specifically addressed the blade travel issue. According to the dewalt shop manager they were unable to determine the origin of the prob on the first saw. They were acknowledging it though. Since there is very limited adj anyway any adj made made the blade sloppy in other ways. One of the first things I did when the new unit was set up was the same one I used to describe the prob initially. That is take the block with 90 degree lines drawn and rest it beside the blade. At the top there was a very slight (almost negligable) "tilt" forward. At the bottom, the line and blade lined up perfectly, If anything the tilt was to the back. So the blade travel goes through the whole spectrum of angles. It does go through the perpendicular now. And what's better than that. I did try a puzzle like cutting with a fine blade (don't know the size as it was loose in the box) and there was NO binding due to taper at all. In conversation the manager had noted the pics of other "fixes". The idea of an adjustable trunion at the rear of the table was discussed, Lengthening the two arms the come down the sides to accomodate a slotted hole, and a set screw or clamp screw type of adjuster to lift or lower the back of the table. Don't think we will ever see that, and since the saw is capable of becoming square table to blade the idea may be redundant anyway. Bud |
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new update: As I work with this new machine the subtle nuances begin to show themselves. Most noteable is that the blade clamps are too far apart. I can not top feesince there is barely enough blade to fit in the 2 holders. From what I'm hearing now, Dewalt are aware of the problem, but as yet have no solution. Back to Dewalt I go. Will update youwhen I get something to report. Bud |
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 See the wedge shaped piece in the back of the saw. This is the piece in question. Since the operation was moved to Taiwain this piece has the wrong specs and is being manufactured by whatever company is making them. Dewalt does know about it but I would not take it to a service center unless they have gotten new ones in. Otherwise they will mess the saw up by bending arma and all. Not the correct fix. Contact Dewalt headquarters and see what they are saying about fixing the problem. If you can have them ship you one and if you can not repair it yourself bring the part to the service center and have them put it in. But you are asking for trouble if you ask them to fix it and they do not have this part. Good luck. |
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I had the same problem with my new saw, what I did was turned the tension rod counter clockwise 2-3 turns and that lowered the top arm enough to rectify the problem now it works great. Leo |
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Well I'm back from Dewalt. They have taken old yellow back. I was fearing if this was a problem in quality control, what other things would rear their ugly heads. Besides if there is no uproar, and they don't lose sales what is the motive for them to fix the problem.There was no discussion etc just returned.I commend Dewalt in their customer satisfaction approach. They could have refused to take it back, due to the date I bought the original saw. But it was not a problem. I visited another dealer who sell Dewalt and several other brands as well. They told me they recently had a return of several machines from a tech college due to similar probs with the blade clamp spacing. as a side note I am rather reluctant to start "fixing" a machine myself when it is still under warranty since it tend to void the warranty. I am now the proud owner of Barney the scroll saw. I'll do an evaluation of the EX 21 as soon as I'm up and running and have had some time on it. Bud |
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Bud Sorry about all the problems and hope this saw works out better. I know I have lost all respect in Dewalt 788 saw and in fact I will not recommend this saw any more. Lack of quality control and then lack of customer service. I would not stick up for them as you are doing because they know they have an inferior product. they know you can bring this up to the better business bureau that is why they took the saw back not because they are good guys. When a product has a defect you do a recall or at least correct the ones on the shelf before they go out. There is a problem with manegment from the Dewalt end for sure. I bet Dewalt has lost many sales due to these latest problems. Just a note on that ex21 saw make sure you do some cutting with the tilting mechanism. That is where their compaints lie. Mechanical racking system sticking. |
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| | (1 recommendation so far) | Message 44 of 48 in Discussion |
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Where are adjustments made to the tension rod?
(as in "what I did was turned the tension rod counter clockwise 2-3 turns and that lowered the top arm enough to rectify the problem ")
Spence |
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| | (2 recommendations so far) | Message 45 of 48 in Discussion |
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Spence Look here and click on Dewalt maintenance on the left hand side of the page. |
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It sounds like your table may not be square. Try taking a solid thick piece. make a cut about quarter of an inch in. Then take that cut to the back of the blade. If it does not fit into the cut than it is not square. That you would tilt the table till it lines. Than do another cut. Once this matche's than move you number plate on the under table so zero lines up with the point. I hope this makes sense. Donna |
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Thanks to everyone who has participated in this discussion. I was in the process of purchasing the DW788. At least now I have a clearer picture of the problems I could be running into. Time to start asking DeWalt some serious questions before I waste some hard earned money. Terry |
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i have got to agree i wrote 3 letters to dewalt and
still 4 months later still no answer from them so i would never recomend one i
am curious to know what you think of the ex-caliber so please let us
know
----- Original Message -----
Sent: Saturday, March 11, 2006 10:52
AM
Subject: Re: cutting prob with
DW788
cutting
prob with DW788
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| From: JTTHECLOCKMAN |
Bud
Sorry about all the problems and hope this saw works out
better. I know I have lost all respect in Dewalt 788 saw and in
fact I will not recommend this saw any more. Lack of quality
control and then lack of customer service. I would not stick up
for them as you are doing because they know they have an
inferior product. they know you can bring this up to the better
business bureau that is why they took the saw back not because
they are good guys. When a product has a defect you do a recall
or at least correct the ones on the shelf before they go out.
There is a problem with manegment from the Dewalt end for sure.
I bet Dewalt has lost many sales due to these latest
problems.
Just a note on that ex21 saw make sure you do some cutting
with the tilting mechanism. That is where their compaints
lie. Mechanical racking system sticking.
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