I had been at a CVS drug store and in the hair product aisle I saw several professional lines.  Sebastian, American Crew, Redkin, and a few others.  I called the hotlines for these products to report it.  They didn't seem to care.  So if they don't really try to stop it what can we do?  

 

 

 

I have sold nexxus for yrs & now it is going national. This is the way I was told it happens. Nexxus sells stock, if not enough stock is sold then the stockholders complain. Therefore, to get stocks up they sell to the ventures, wallgreens & ect. Then I was left hold the bag on inventory that was going to be sold at walmart for less than I could buy it. Another, problem is the sale reps, our nexxus rep has had the bottom drop out on him.

 

 

 

 

Hi Everyone I don't post often but also have a bit of info on this diversion.... I just pulled the entire line of Redken out of my Salon.  I too am very upset over finding it in other stores.  And to make matters worse there is an ad in the over the counter Celebrity Hairstyles magazines that advertises you can get Redken at your local mass retailer!!!!!!!!!!!!!  It's in print. It's in the magazine!  I called and they said they would look into it.  I haven't heard a word since that has been three weeks!  Needless to say I have never had such poor representation of a professional product in my entire life.  I had to call everytime I wanted to place an order.  Apparently if you are not a Redken Gold Salon than you are not anybody.  I could not even get the company to send me a price list after three requests.  When I call they always promise to fax one and it never came.  I am done with Redken. As for the rest of them being over the counter.  Do they really think that we are that stupid that we do not realize they are back dooring there own products....They have to.  They say that they now have special numbers on there bottles so they can trace each package.  Then why do they keep reappearing???  As professionals we need to all get together and start writing letters and demanding answers.  I'm starting tomorrow, we will see what Redken has to say on my previous call, and I will explain how the line is totally removed from my Salon.  Also I am curious are there any e-bayers out there?  Has anybody put there professional products on e-bay and had there hands slapped?  Or have you heard of that happening to anyone.  I am very curious, my guess is no.  I also belong to another company that has it's strict guidelines it is a fortune 500 company and worldwide.  They have very stringent rules and one is no e-bay.  Yet there is so much of it on e-bay it is unreal.  Now when you have a district manager that is awarded sales based on your profit are they going to turn you in?  No Way, instead they will turn the other way.  Is this what is happening with our Professional lines?  So who regulates all the little TV commercials we hear and the write ups on controlling diversion.  Maybe we should contact  the Attorney General's office and see who is telling the truth and who is not.  Is this called fraud, miss representation of products, Bait and Switch?   As professionals who promote these lines our reputations are on the line and I think we deserve answers. Sorry to go on and on but I for one am very discouraged. We are professionals and deserve that respect.

Susan

diversion will always be here. they make too much MONEY on it. they all say it is some one else doing it. that is why i try and use more high end underground products.

if i see it in the drug stores and a rep tries to sell it to me they get the boot. just remember we have the POWER, they need us we do not need them. later.

 matthew

This is the problem with diversion, it's supply and demand. There is a high demand for these products and these companies can't rely on the stylist in our industry to sell their products.I mean how many times have you heard stylist say that they are not salesman.One of the biggest problems for salon owners is trying to get their stylist to retail product. Did you know that a client who has just had their hair done will buy product within 24 hrs of getting it done? They want to buy product. Why aren't they getting it from us? Why are they going to the supper market and paying almost a dollar more for unguaranted product? It's because we are not closing the sale. We need to take back our industry! We know what they need, not some cvs sales clerk. If we continue in the way we are handing product sales I'm afraid we will lose all of our professional lines to the open market.

If you are trying to find a professional line that has not been diverted , I would try Aquage. It's a wonderful line! Their packaging is very spa like, really nice. Theirs is one of the best hair sprays that I've ever used. They  do not carry a color line but their wet line is great for use and retail. Aquage is very serious about diversion and is commited to selling only to indepentenly owned salons, stylist and day spas. You will not find them in any chain salons or retail stores.

Remember to sale, each client should be leaving your chair with at least one product that they are taking home with them.

We use Aquage at our salon here in Erie, PA and it is not well known just yet around here.  It is an awsome product.  It is not normal for me to like a whole line of products, but this one is very nice.  You may not find it on the shelves of your local supermarket just yet, but it is on ebay.  We have called and informed the company about it and they did seem to care and said they were going to take care of the situation.  Not sure what they did about it since you can still buy it there, but it is a nice product.

Hi, guys it's been awhile since I've been here and have to say I do agree. I'm  bad at closing the deal i love the prodcuts I use and I tell the cleint about it but I forget to ask them about it even your regulars. For me personally I know that part of the problem it that I booth rent so the client comes in we do the service set up the next appointment and pay for the services all at my station and then some times the don't even go up front to leave. I also get in the habit of not walking up to the front with them because I want to clean and sweep up to get ready for my next client. So we do need to make that effort to make sure they get from us. Also AQUAGE is by far the best styling line I've used, i love it!!! .