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| | (1 recommendation so far) | Message 1 of 13 in Discussion |
| From:  Starliteny1 (Original Message) | Sent: 4/19/2006 6:11 AM |
There is this woman, a few years older than me, who I've been doing her hair for the past 5 years. For the most part, she is a very sweet, caring woman. She always raves about my work, refers co-workers to me, and says there is nothing I can't do. There is another side to her though-when there is something important coming up in her life, ie: Christmas party, school play, etc., she obsesses about her hair, and finds something wrong, and comes back. This was the ultimate event this time, her wedding on Saturday. I also want to add, that even when there isn't an event, the length of her hair always had to lay a certain way, right on her shoulders. Not above, not beneath, but right on them. That had never been a problem. This time she wanted to do something different. She wanted the length to be the same, which was a little below her shoulders. And, she wanted to add in some layers. She said she wanted her first layer on her cheek, framing her face and she pointed. She saw me do it, and didn't say anything about it. When the haircut was finished, she said "this is going to be the best haircut ever right? Because I'm getting married on Saturday" She didn't want to tell me before the haircut, because she thought she would "jinx" it. To tell you the truth, if I had known that, I would have suggested she try something new after the wedding. Then we made plans for her highlights this Friday. She mentioned that it might have been a little too short when all was done, but then quickly said, "no this is good". Then, after she left, I went in the back room to eat my dinner, and she was talking to my co-worker, who asked me to come out and talk to her. Well, she was sobbing and shaking saying she isn't really happy with this haircut. She said it was a good haircut, but not what she wanted. She said she wanted the layers starting from her chin, and that she looks like she's in the 80's. She kept going on about it, saying and I got *bleeping* bangs back! She went on to say, "I just came back to tell you that I'm not coming back on Friday, and I'm not coming back ever! What do I do with this?" I offered for her to sit in my chair, so I could try out different styling techniques, and she waved her hand, shook her head, and said no. "I wan't you to recommend another hair salon for me to go to."  Is she out of her mind??? I would rather recommend another co-worker than recommend another salon! I'm VERY loyal to where I work, and who I work with. I looked at my co-worker, and let her name a few salons, and tell her that she could go anywhere. I felt there was nothing more I could do, so I stepped out. I probably shouldn't have done that, the client also wasn't happy with it, and my co-worker said I shouldn't have, but I wasn't going to take abuse, and that's what it felt like. She is going to speak to the manager tomorrow morning.  Imagine that, 5 years of being my client, and she needs to speak to the manager. I'm just in shock! I also want to add that I've had a good track record. For 3 or so years straight, I have not had at least ONE return complaint. Maybe for some adjustment, that I'm happy to correct. I felt she was being disrespectful towards me asking me where else she could go. I was being nothing but nice and helpful to her, and very professional. I'm sure she's just having pre-wedding jitters, I really can't blame her for that. If she gets over it, and decides to come back, to be honest...I don't want her to. There is just too much aggravation involved, and I'm not up for it anymore. I get nervous when I see her, and she is the only one. I've had some difficult challenges that I'm able to please, but most of the clients I have are much more easy going, and I want it to stay that way. I would rather lose that one sale and gain another, than stress myself out constantly. I'm sure there will be those who agree with me, and those who don't, but I welcome any input. As you can probably see, this is upsetting me. |
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Oh my gosh that is a horrible ordeal. I would never touch her hair ever again. Let her know that you feel you cant make her happy and this makes you unhappy too. She will be back I guarantee it. She might have jitters but that is no excuse for her to put you thru this anguish. DONT TAKE HER BACK!!!! You dont need emotional basket cases for clients. Dont people realize that we put our heart and soul on the line trying to please them? A friend of mine used to do this to me and I told her I didnt want to do her hair anymore because I cant take the emotional toll of waiting for her to decide if she likes the job I have done. After her other friends confirm that her hair looks good she decides she likes it too. After I explained to her the toll it was taking on me she understood and she doesnt do this to me anymore. She is one of my best clients now. DONT TAKE HER BACK NO MATTER WHAT. This is a great opportunity to dump her because I know she will be back looking for you. Donna |
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Thanks for replying. I'm glad you see it my way. So far, she has called today, and is going to come in tomorrow afternoon for a refund. The co-worker I was working with last night said she would take care of it (I told the manager I don't want to deal with it). My co-worker was joking and asked what if she said I'm sorry...I like it! We all laughed, and I agree with you, I don't need basket cases for clients, even if she did want to come back. |
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| | (1 recommendation so far) | Message 4 of 13 in Discussion |
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Makes me wonder if she is just scamming you to get her money back. She is planning a wedding afterall and they are expensive. I had an old lady try that with me over a perm. I had given her the same perm for years with no complaints and all of a sudden she isnt happy. I think the old drunk needed money to spend at the Legion next door. Donna |
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I would not fire this client just yet. I would take into consideration that she was a loyal client for 5 years up until that point. I would also try not take her complaint personally for two reasons. Number 1 - she should of told you that she was getting married - and number two that explains why she was a basket case. Don't get me wrong. Those are not good reasons for her to of acted the way she did by no means, but I can understand why she did. Getting married is a big event in ones life. I would try to stay calm and find out exactly what she does and does not like about her hair and go from there. If there is nothing I can do for her I would ask a co-worker if she had any ideas. If all else fails I would refund her money. By chance if she does return to the salon still wanted her hair done, I would not refuse her but I would make sure to do a consultation prior to her service to clearly determine her expectations. If she does a repeat performance of her last visit, at that point I would recommend she have her hair done by someone else that could satisfy her needs. |
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That's excactly what my boss said Donna! It would make sense that she would want to save for her wedding. I love your sense of humor by the way! I thought that also Kissable hugs. She turns into the basket case every time something important happens in her life, and her only wedding is a big one. The thing is, she refused help from anyone in the shop, just wanted her money back. I hope another salon could make her happy, and that the next stylist is not aggravated too much. Well anyway, I didn't see her come in today, but then I was done at 4:00, and she had until 9:00. The manager was starting to wonder whether she should get her refund at all. She has a week, and I am perfectly ok with her being refunded at any time. |
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|  0 recommendations | Message 7 of 13 in Discussion |
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| This message has been deleted by the manager or assistant manager. |
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| Im glad that you have a supportive boss. I didnt and now i have my own shop. Almost 10 years in the business and i wont take *bleeped* from anyone. If you dont like what i do... *bleeped* off and find someone that makes you happy Donna | |
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OOOps Sorry!!!! I got carried away. Donna |
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LOL that's ok, been there!  |
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She was in today for her refund, and she didn't bad mouth me like I thought she would. She was telling the manager that I've always been very sweet, very patient, and that it isn't the first time I "screwed up", but I always fixed it. This time, I messed it up too much. She didn't tell her what she told me, that there was nothing wrong with the haircut, but that's ok, it's not like my job was in jeopardy anyway. |
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It is over for you... that is a great relief...now this person can move on and make someone else miserable. You know that you did all you could do for her. It is time to forget this and concentrate on all the people you do make happy!!!!!!!!!!! I betcha her marriage doesnt last 2 years!!!!! Donna |
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| This message has been deleted by the author. |
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