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Computer Help : e-mail
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Recommend  Message 1 of 16 in Discussion 
From: MSN NicknameMEQUILT2  (Original Message)Sent: 3/5/2004 5:15 PM
help I can't get my e-mail to send when I have attachments. The computer tells me it is too large to fix it and try again. What can I do? Patty


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The number of members that recommended this message. 0 recommendations  Message 2 of 16 in Discussion 
Sent: 3/5/2004 9:27 PM
This message has been deleted by the author.

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The number of members that recommended this message. 0 recommendations  Message 3 of 16 in Discussion 
Sent: 3/6/2004 12:28 AM
This message has been deleted by the manager or assistant manager.

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Recommend  Message 4 of 16 in Discussion 
From: MSN NicknameJanie·Sent: 3/6/2004 3:12 AM
From: <NOBR>MSN NicknameMEQUILT2</NOBR> Sent: 3/5/2004 6:28 PM
thanks for the connection but I need to know how to clean out something my husband calls a cache. H e said I have too many items and it has to be cleaned out but neither him nor I know now. Can you help with this. this poor e-mail has been trying to send all day and it can't go. It's just stuck there. sending and sending and sending ............. 

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Recommend  Message 5 of 16 in Discussion 
From: MSN NicknameJanie·Sent: 3/6/2004 4:21 AM
Hi, Patty....
 
I'll try to help you out some here.  I'm assuming you're using hotmail to send the attachment.  Unless you are paying for extra space you have only 2 MB of space on your account which will limit the size of attachments you can send and how many messages you can keep in there.
 
What kind of attachment (text, photos, graphics) are you trying to send?  When sending photos and graphics always be sure to resize and convert them to .jpg format first.  That will cut down on the size of the file you want to send.  Sending them in .bmp format can eat up your space in a hurry.  (All photos posted to groups must be in .jpg format since each group member is allowed only 3 MB per passport.  Text does not count toward that allocation - only photos and attachments count.)
 
If it's a very large text file, you may have to send it in segments in separate e-mails.
 
Keep your hotmail account cleaned up.  Delete any e-mails you don't need.  If you really don't want to toss some of those messages you can copy and paste them to a WordPad or Notepad document then delete them from your mailbox.  You can also set up a second hotmail account and forward them - use this account for this purpose only (do not give out the address).  Make folders to keep them organized.  Keep in mind that if you do this you must check that account regularly or MSN will delete it.  The spam will fill it up quickly so it's a good idea to set your filter to Exclusive and access it every few days and clean it out.
 
Now for the cache cleanup.  This is not for your e-mail but for the benefit of your computer.  This should be done after finishing each web-surfing session.  If I'm online for very long I clear my cache several times during the session.  I can only give you instructions for Internet Explorer (IE) though.  Before closing IE, go to Tools at the top of the browser.  Click on Internet Options.  Under Temporary Internet Files click on Settings then on View Files.  On your toolbar at the top click on Edit then on Select All.  All the files on that screen will now be highlighted. On the same toolbar click on File then on Delete.  You will get a warning asking if you want to delete the selected cookies.  Tell it Yes and all those temporary internet files will disappear leaving your cache cleared.  Click on Ok then OK again to close the Internet Options dialog box.   You can  now close your browser.
 
I hope this helps.  If you need more assistance you can e-mail me, or better yet, catch me on Instant Messenger and I can walk you through the process. 

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Recommend  Message 6 of 16 in Discussion 
From: MSN NicknameMEQUILT2Sent: 3/6/2004 5:20 AM
I have cleaned everything out, Thanks for the help, my daughter called and we got it done. Problem is it still won't send. Now I found your reply and I am assuming my pictures and text are too big so now I either have to resize, don't know if that's possiable or rescan it and do it again. I didn't know about cleaning it out but I sure will now. Thank You Patty

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Recommend  Message 7 of 16 in Discussion 
From: MSN NicknameMEQUILT2Sent: 3/6/2004 11:19 AM
hot dog I got it. I had to resize the pictures. Thank you all for the help Patty

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Recommend  Message 8 of 16 in Discussion 
From: MSN NicknameJanie·Sent: 3/7/2004 5:02 AM
You're very welcome, Patty!  Glad we could help.... 

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Recommend  Message 9 of 16 in Discussion 
From: MSN NicknameMEQUILT2Sent: 3/8/2004 8:13 PM
hot dog I did it Thanks for your help I had to change the size of the picture wooohooo patty

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Recommend  Message 10 of 16 in Discussion 
From: MSN NicknameMEQUILT2Sent: 3/8/2004 8:14 PM
I have exceded my storage limit, move messages from server to files how do I do this?
 

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The number of members that recommended this message. 0 recommendations  Message 11 of 16 in Discussion 
Sent: 3/8/2004 9:36 PM
This message has been deleted by the author.

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Recommend  Message 12 of 16 in Discussion 
From: MSN NicknameMEQUILT2Sent: 3/8/2004 9:45 PM
I tried everything I could and it still says incomplete. Details: content is too large.

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Recommend  Message 13 of 16 in Discussion 
From: MSN NicknameJanie·Sent: 3/9/2004 5:08 AM
Patty - It's very important that you get your account at a manageable level.  If not you will not receive any messages nor can you send them.  Delete any unnecessary messages.  If you have photos or graphics attached to any of them, I would suggest saving them to your computer or removable media (floppy, CD) then delete the messages. Check ALL your folders for stored messages and delete any that you can live without.  Be sure to check your junk mail folder.  It could be overloaded with spam and that will count against your account.  Do you have MSN Instant Messenger (IM) downloaded?  If so, catch me online during evening hours if you need more help with this.  My IM address is the same as my hotmail address (janiebee45@hotmail.com)- just add me to your contact list and when you see me signed in you can send me an instant message.

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Recommend  Message 14 of 16 in Discussion 
From: MSN NicknameMEQUILT2Sent: 3/9/2004 6:30 PM
my daughter taught me how to clean everything out. But the problem was as it turned out, when I scanned the pictures they scanned too large. I have that problem fixed now too. I just got this computer for christmas and I have alot to learn. Thank all of you for your help, and patience with us newbies. Patty

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Recommend  Message 15 of 16 in Discussion 
From: MSN NicknameJanie·Sent: 3/10/2004 2:28 AM
Like so many of us here, I bought my computer for genealogy research and little else.  Needless to say, I had a lot to learn.  Here it is 4 years later and I'm still learning!  Online friends were very helpful and extremely patient with me while I struggled to learn one thing at a time.  To say that I'm very grateful for that is an understatement!!  Sometimes things just don't sink in right away.
 
I've set this board up so that others who may need assistance while learning their way around their computer equipment and MSN groups can get the help they need.  Any IKK member is welcome to post their computer problems and questions here and those who can offer assistance are most welcome to do so.  We were all newbies at one time and most of us are still learning!
 
For computer problems that you can't get answers to here I would suggest visiting the Computing Solutions Center http://groups.msn.com/ComputingSolutionsCenter
(this link is also found on the What's New page).  This is an MSN group open to anyone.  The managers there are very knowledgeable and helpful and can often find a solution to your problem the same day you post your query.  I've used their services more than once! 

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Recommend  Message 16 of 16 in Discussion 
From: MSN NicknameMEQUILT2Sent: 3/15/2004 2:27 PM
thanks janie,  Patty

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